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最新個案
- A practical guide to SEC ï¬nancial reporting and disclosures for successful regulatory crowdfunding
- Quality shareholders versus transient investors: The alarming case of product recalls
- The Health Equity Accelerator at Boston Medical Center
- Monosha Biotech: Growth Challenges of a Social Enterprise Brand
- Assessing the Value of Unifying and De-duplicating Customer Data, Spreadsheet Supplement
- Building an AI First Snack Company: A Hands-on Generative AI Exercise, Data Supplement
- Building an AI First Snack Company: A Hands-on Generative AI Exercise
- Board Director Dilemmas: The Tradeoffs of Board Selection
- Barbie: Reviving a Cultural Icon at Mattel (Abridged)
- Happiness Capital: A Hundred-Year-Old Family Business's Quest to Create Happiness
United Voices: How Organizations Should Deliver Bad News
內容大綱
Leaders must know how to deliver bad news to employees and outside stakeholders. Whether an organization is responding to a complaint, communicating about a crisis situation, or notifying employees about a change in company policies or downsizing, its executives and managers must focus on creating an appropriate response while maintaining goodwill for the organization. This note addresses how executives can do just that. Where exactly do companies go wrong in their responses to crises? How can executives more effectively take responsibility in a disaster while at the same time crafting a positive image for the company? How can all leaders better communicate bad news of any kind?