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One of the founders of a small business owners' purchasing cooperative organized four months earlier, was reflecting on its successful performance. The members of the co-op were willing to share responsibilities in the management of the co-op's primary activities of obtaining price quotes, invoicing members, and making delivery arrangements. The members were currently considering the possibility of extending the types of materials purchased collaboratively to services such as photocopying and printing of brochures and business cards. She wondered how best to promote the growth of the purchasing co-op and therefore, needed to create an action and implementation plan, considering: membership size, types of products and services purchased, qualitative and quantitative benefits of co-op involvement, vendor management and allocation of resources.

One of the founders of a small business owners' purchasing cooperative organized four months earlier, was reflecting on its successful performance. The members of the co-op were willing to share responsibilities in the management of the co-op's primary activities of obtaining price quotes, invoicing members, and making delivery arrangements. The members were currently considering the possibility of extending the types of materials purchased collaboratively to services such as photocopying and printing of brochures and business cards. She wondered how best to promote the growth of the purchasing co-op and therefore, needed to create an action and implementation plan, considering: membership size, types of products and services purchased, qualitative and quantitative benefits of co-op involvement, vendor management and allocation of resources.

The technology deployment specialist of the Adelaide District School Board, Christine Clark, needed to make immediate changes to the purchasing system in response to service demands. The current system was not widely accessible or user-friendly, and was creating heavy workloads and the need for overtime. Senior management recognized the advantages of implementing a system that would integrate the data processing of all functions, including human resources, inventory, finance, purchasing, etc., and gave her the mandate to find an integrated system and develop a proposal for its implementation. In addition to finding a system that would meet these criteria, she had to consider the conflicting interests of different users, a new system that had been implemented in the finance department, and the ongoing changes in the organization.

The newly appointed manager of personal banking of a national bank branch faces various challenges, including managing difficult individuals, introducing changes to a staff with varying levels of receptiveness, and deciding if a small town branch should ultimately be closed. He must consider the potential impact of the branch closing on the community, the company's reputation, the employees, and his own career. He must also analyze his alternatives and develop his recommendations for an upcoming meeting.

The young, aggressive national sales manager of Consumer Solutions, a multinational consumer goods company, faces the challenges of managing relationships with his boss and others, as he works through a sales presentation for a large potential client. After a client presentation at which one of his own colleagues expressed negativity, he was reflecting on how to proceed. The issues involved include interpersonal conflicts, selling a project internally, team interactions, and closing a deal.

The newly appointed manager of personal banking of a national bank branch faces various challenges, including managing difficult individuals, introducing changes to a staff with varying levels of receptiveness, and deciding if a small town branch should ultimately be closed. He must consider the potential impact of the branch closing on the community, the company's reputation, the employees, and his own career. He must also analyze his alternatives and develop his recommendations for an upcoming meeting.

A junior associate in a large law firm has been offered a promotion - an excellent opportunity but one that will require an even stronger commitment to her job. She must make her decision in a short period of time, and must consider time commitments, sacrifices, balancing work and home lives, and the stress placed on her marriage. In addition, she must consider how to manage the unrealistic expectations of her superiors.

The co-directors of a student initiative to teach management fundamentals in several states of the former Soviet Union and in Russia were having a rather heated argument in one of the partner's school office regarding planned activities. The co-directors must decide how best to resolve the conflict. The Leader Project - Canada (A) case, (900C02), presents one director's views, and this supplement presents the other director's sentiments. These cases lend themselves naturally to role plays.

The co-directors of a student initiative to teach management fundamentals in several states of the former Soviet Union and in Russia, were having a rather heated argument in one of the partner's school office. The co-directors must decide how best to resolve the conflict.

The co-directors of a student initiative to teach management fundamentals in several states of the former Soviet Union and in Russia were having a rather heated argument in one of the partner's school office regarding planned activities. The co-directors must decide how best to resolve the conflict. The Leader Project - Canada (A) case, (9B00C002), presents one director's views, and this supplement presents the other director's sentiments. These cases lend themselves naturally to role plays.

The co-directors of a student initiative to teach management fundamentals in several states of the former Soviet Union and in Russia, were having a rather heated argument in one of the partner's school office. The co-directors must decide how best to resolve the conflict.

The manager of customer service and operations at a branch of financial services institution is considering his options following the third cash shortage, totalling almost $5,000, within a two-month period. His career and anticipated promotion depended on effectively handling this situation.

An assistant manager of a branch has been asked by his superior to hide documents relating to a lawsuit outside of the office until the trial is over. He does not have the best of the relationships with this superior, and so he must decide what to do.

The owner of Campbell Management Consulting, was putting the finishing touches on an industrial engineering study he had conducted at Lauzon Automotive in Southwestern Ontario over the past few months. The unionized employees had not been receptive to the study and had hampered his data collection. He was concerned about the union's likely negative reaction to his study and its recommendations.

An expansion in the bottling plant of a brewery leads to a reassessment of the manual palletizing operation. It is possible to purchase expensive automatic equipment and a choice of makes is involved.

A hospital financial systems implementation project has run into some difficulties. The decision maker must analyze the complex situation and develop an attainable action plan for the remainder of the project. The case explores various facets of Information Systems project management, focusing on the human factors that are important in any project management situation.