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Adding Cybersecurity Expertise to Your Board
While the cybersecurity landscape remains full of increasingly sophisticated threats, new regulations are encouraging boards to do better at managing such risks. This article aims to help boards identify and evaluate appropriate director candidates by detailing five sets of critical skills required of an effective board cyber strategist. -
Logic Fruit Technologies: Growth and Business Strategy
<p align="justify">At the end of December 2022, the chief executive officer of Logic Fruit Technologies (LFT), a product engineering research and development company, was trying to decide which of three partnerships to pursue to double the company’s profit margin percentage by 2025. LFT was headquartered in Gurgaon, India, and provided end-to-end solutions in electronic design outsourcing. LFT’s board of directors wanted to make a decision at its meeting on January 30, 2023. -
AccelleWell: Surviving a Toxic CEO
By September 2022, Elizabeth Hooper had been working for 100 days as chief human resources officer at AccelleWell, a contract development and manufacturing organization in Cambridge, Massachusetts. Just before her arrival, AccelleWell was acquired by the private equity firm Evenhuis Equity Partners. The company’s chief executive officer who hired Hooper was fired shortly after she started and was replaced by a new “fixer” who was brought in to turn around the company. Initially, Hooper thought that she could work well with the new leader, who voiced his support for Hooper publicly at an all-staff meeting and approved her plan to add new positions to the human resources team. However, he soon proved to be a toxic leader, making sexist and ageist comments and firing various executive team members. Hooper wondered if she could hold on to her own job. Was there any hope that she could still be successful as part of the executive team that had transformed AccelleWell into a leading life sciences employer? -
GRID: Disrupting the Real Estate Industry with Blockchain
In February 2023, Irene Cameron was preparing to launch her property technology (proptech) start-up Geo-Registry Integrated Datachain Inc. (GRID) in eastern Ontario. She had identified several problems with the real estate process and planned to disrupt the industry with a one-stop blockchain platform. The platform would integrate all the steps and processes in buying and selling real estate, including the services provided by professionals such as real estate agents, mortgage brokers, lawyers, and municipalities. Cameron had completed extensive validation and now had to decide what business model to test out and which revenue model to leverage. -
Race-West Company: Racing to Overcome Logistics Issues in Truck Transportation
In April 2023, Maxwell Cutler, director of marketing and sweet potato sales at Race-West Company (Race-West), faced a daunting challenge of high demand for produce in the week leading up to Easter, Passover, and Ramadan. With a responsibility to ship 35-40 truckloads per day, Cutler was under pressure to ensure timely deliveries to satisfy and retain customers. Despite his best efforts and collaboration with his cousin Rachel Pisarz, who managed onion sales, multiple incidents disrupted the transportation process. Cutler received phone calls and emails reporting missing drivers, misloaded shipments, late deliveries, truck breakdowns, and extreme weather conditions. These disruptions resulted in significant financial losses for Race-West as well the loss of some customers. Determined to resolve the situation, he wondered what steps he could take to address these challenges and implement measures to avoid encountering similar issues in the future. -
CMA CGM Group: Navigating Digital Transformation Of Global Shipping
Rodolphe Saadé was the chief executive of the CMA CGM Shipping Co., Ltd. a giant in the maritime industry that was long criticized by customers for its lag in digitalization. Realizing the importance of digitalization, Saadé defined digitization as a key strategic priority for CMA CGM's development. This case traces CMA CGM's digital transformation process and discusses how Saadé and CMA CGM successfully addressed different challenges to gradually launch a series of digital innovations to the company's processes, products, services, and business model. However, as new waves of technology, from autonomous vehicles to smart data continued to emerge, how could CMA CGM leverage the rapid development of artificial intelligence (AI) in the shipping industry? How could CMA CGM make full use of big data to optimize business operation decisions? -
Minjungbal Museum and Cultural Centre: Revitalizing an Australian Treasure
Nicole Rotumah, chair of the Tweed Aboriginal Co-operative Society Limited, which ran the Minjungbal Museum and Cultural Centre (MMCC) in Tweed Heads, Australia, and the museum manager, Tina Pidcock, were standing in the middle of their beloved museum looking at the worn flooring, dusty artifacts, general state of disrepair, and stark absence of visitors. It was August 2020 and the COVID-19 pandemic had brought tourism to a standstill. However, both Rotumah and Pidcock knew that the museum's problems ran far deeper than the absence of visitors during the pandemic, and that something had to be done to revitalize this Australian cultural treasure. The question was what. Was MMCC functioning in the museum, tourism, or cultural experience industry? Who were its main stakeholders and competitors? Was it correct to measure success according to revenue or the number of visitors, or was protecting cultural heritage a sufficient goal? -
Logic Fruit Technologies: Growth and Business Strategy
At the end of December 2022, the chief executive officer of Logic Fruit Technologies (LFT), a product engineering research and development company, was trying to decide which of three partnerships to pursue to double the company's profit margin percentage by 2025. LFT was headquartered in Gurgaon, India, and provided end-to-end solutions in electronic design outsourcing. LFT's board of directors wanted to make a decision at its meeting on January 30, 2023. -
AccelleWell: Surviving a Toxic CEO
By September 2022, Elizabeth Hooper had been working for 100 days as chief human resources officer at AccelleWell, a contract development and manufacturing organization in Cambridge, Massachusetts. Just before her arrival, AccelleWell was acquired by the private equity firm Evenhuis Equity Partners. The company's chief executive officer who hired Hooper was fired shortly after she started and was replaced by a new "fixer" who was brought in to turn around the company. Initially, Hooper thought that she could work well with the new leader, who voiced his support for Hooper publicly at an all-staff meeting and approved her plan to add new positions to the human resources team. However, he soon proved to be a toxic leader, making sexist and ageist comments and firing various executive team members. Hooper wondered if she could hold on to her own job. Was there any hope that she could still be successful as part of the executive team that had transformed AccelleWell into a leading life sciences employer? -
Tianjin Motor Dies Co. Ltd.: The Digital Transformation of an Automotive Supplier
Tianjin Motor Dies Co. Ltd. (or “Tian Qi Mo”; TQM) was a China-based automotive technology supplier that specialized in the research and development (R&D), design, manufacturing, and distribution of automotive body panel dies, welding tools, and automobile body stamping fixtures. Although TQM had struggled during China’s reform toward a market economy, the company’s persistent focus on and investment in R&D, innovation, and technology enabled it to survive and thrive, eventually growing to become an industry leader in China. A key pillar of the company’s strategy was information technology (IT). The company’s focus on IT had enabled it to establish a solid foundation for growth. In today’s age of digital disruption, TQM sought to leverage IT to transform its traditional product-based business model into a hybrid model that included not only products but also a platform that enabled different stakeholders in the automotive industry to transact and collaborate. The vision was promising, but TQM faced many challenges in its implementation. -
Tianjin Motor Dies Co. Ltd.: The Digital Transformation of an Automotive Supplier
Tianjin Motor Dies Co. Ltd. (or "Tian Qi Mo"; TQM) was a China-based automotive technology supplier that specialized in the research and development (R&D), design, manufacturing, and distribution of automotive body panel dies, welding tools, and automobile body stamping fixtures. Although TQM had struggled during China's reform toward a market economy, the company's persistent focus on and investment in R&D, innovation, and technology enabled it to survive and thrive, eventually growing to become an industry leader in China. A key pillar of the company's strategy was information technology (IT). The company's focus on IT had enabled it to establish a solid foundation for growth. In today's age of digital disruption, TQM sought to leverage IT to transform its traditional product-based business model into a hybrid model that included not only products but also a platform that enabled different stakeholders in the automotive industry to transact and collaborate. The vision was promising, but TQM faced many challenges in its implementation. -
Are Everywhere Stores the New Face of Retail?
Historically, customer engagement and product fulfillment occurred in the same place â€" a traditional retail store. But today, retailers are beginning to explore how they can create opportunities for customers to engage with products in native environments. A related approach is to use nontraditional spaces for inventory storage, potentially speeding fulfillment. While it’s still early days, retailers should proactively consider these strategies’ potential risks and opportunities. -
Francis Ngannou
In May 2023, professional fighter Francis Ngannou is facing a choice: re-sign with the Ultimate Fighting Championship (UFC), the world's premier mixed-martial-arts (MMA) organization, or opt for a contract with the Professional Fighters League (PFL), a growing but still relatively small disruptor in the space? Since his first fight in the UFC in 2015, Ngannou has quickly risen to prominence in MMA, becoming the UFC heavyweight champion. But uneasy with what he sees as the relatively low compensation and the highly restrictive nature of the contracts between the UFC and its fighters, he has elected to let his contract expire. The PFL promises him a more lucrative contract, an equity stake in PFL Africa, support for Ngannou's foundation, and the freedom to pursue boxing matches. However, the PFL is far less established than the UFC, and a move away from the dominant organization likely comes with a loss of exposure and acclaim. Is leaving the UFC and signing with the PFL the best move for Ngannou? If so, how should he approach the negotiations with the PFL? And how can he best combine an endeavor in boxing with his proposed activities for the PFL? -
ADM Water Meters: Disincentive Leading to Incentive
In March 2018, the executive committee of the Shree Sharanam Co-op Housing residential society in the state of Gujarat, India attempted to bring transformation at the community level. The committee members knew that water was a precious natural resource that had to be used judiciously. Everyone wanted water to be available as and when required, but the challenge was to apply principles to people’s behaviour. The residents agreed that water conservation was essential but did not have any impetus to this common cause because it involved a price—both monetary and non-monetary—along with other daunting tasks of organizing resources and managing resistance. The committee gathered evidence and decided to propose installing water meters in each household of the residential society to curb the misuse of fresh water. -
ADM Water Meters: Disincentive Leading to Incentive
In March 2018, the executive committee of the Shree Sharanam Co-op Housing residential society in the state of Gujarat, India attempted to bring transformation at the community level. The committee members knew that water was a precious natural resource that had to be used judiciously. Everyone wanted water to be available as and when required, but the challenge was to apply principles to people's behaviour. The residents agreed that water conservation was essential but did not have any impetus to this common cause because it involved a price-both monetary and non-monetary-along with other daunting tasks of organizing resources and managing resistance. The committee gathered evidence and decided to propose installing water meters in each household of the residential society to curb the misuse of fresh water. -
Get Ready for More Transparent Sustainability Reporting
As mandatory sustainability reporting gains ground, a focus on what investors want provides a useful lens for corporate planning. The transition away from fossil fuels to renewable energy is creating new market conditions where sustainability builds resilience and increases the capacity for business growth. New reporting will reveal how leaders see the future, how they are planning to meet it, and what value they expect to be able to create for their companies. -
Zara: The Evolving Fast-Fashion Industry
In 2023, the fast-fashion industry found itself under attack on several fronts: a growing poor reputation regarding its significant negative social and environmental impacts; the increasing prevalence of online shopping and the entrance of many new competitors who were not burdened with expensive bricks-and-mortar retail networks; and the evolution of artificial intelligence (AI) technology in helping to identify future fashion trends. Industria de Diseño Textil SA (Inditex) and its flagship brand Zara had just come off a record 2022, with industry-leading sales, gross margins, and profits. They were also ahead of the industry with 25.8 per cent of sales through their online channels. However, the challenges the fast-fashion industry faced were significant for Zara and required a long-term strategic response. -
Brøndby IF Football Club: Leveraging Sports Analytics
Founded in 1964, Brøndby IF (BIF) was a professional Danish football club located in Brøndbyvester, in the capital region of Denmark, and had won eleven Danish championship titles. In 2015, BIF embarked on a journey of incorporating sports data into its organization and building its sports analytics capabilities. By the end of 2022, sports data had become an integral component of the club’s activities and had enabled BIF to establish itself as a leader in sports analytics in Northern European football. However, BIF and its analytics capabilities were contending with the ever-changing landscape of modern sports characterized by rapid digitalization and internationalization. -
Munroe Homes Incorporated: The Creekside Estates Opportunity
In December 2022, Jack Munroe, president of Munroe Homes Ltd. (Munroe), is trying to determine if his firm should take on a new development called Creekside Estates near Caledon Village, Ontario. Munroe began as a builder of modest homes on a large scale; the Creekside Estates opportunity involved developing high-end custom homes. Jack's decision will have a significant effect on Munroe's future strategy. Munroe can stay within its comfort zone and continue building large numbers of entry-level or mid-level homes or the company can choose to move into the high-end custom home segment. Jack needs to consider what changes will be necessary to position the Creekside Estates opportunity for success. -
Wizards of the Coast: Dungeons & Dragons for Everyone?
As Hasbro Inc.'s Wizards of the Coast LLC (Wizards) worked to design the next iteration of its popular tabletop role-playing game, Dungeons & Dragons (D&D), word leaked that it was looking to change its decades-old Open Game License. This would restrict third-party contributions to the game and reduce gameplay options for customers, in favour of increased protection of D&D's game mechanics as Wizards' intellectual property. Wizards' delayed reaction to the leak gave way to an organized response from the D&D community, eventually pushing Wizards to give up its efforts to restrict licensing and take further steps to restore trust. What, if anything, went wrong with Wizards' priorities, and what should its priorities be going forward?