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Harvard University and Urban Mining Industries: Decarbonizing the Supply Chain
The case describes Harvard University's consideration to decarbonize its supply chain by replacing cement with a low-carbon substitute called Pozzotive®. Developed and produced by Urban Mining Industries, Pozzotive® is a ground-glass material made with post-consumer recycled glass. A successful pilot project using Pozzotive® could jump start Harvard's initiative to reduce embodied carbon emissions, but Harvard needs credible information about the magnitude and validity of potential carbon reductions. This case illustrates the flow of emissions along a simple supply chain, from Pozzotive® to concrete production to Harvard University's construction project. Students explore the different methods of measuring carbon emissions, including the greenhouse gas protocol and the E-liability approach proposed by Professors Robert Kaplan and Karthik Ramanna. The case further features the opportunity to leverage blockchain technology to facilitate the flow of comparable and reliable emissions information. -
The Leadership Odyssey
A paradox of business is that while leaders often employ a hands-on, directive style to rise to the top, once they arrive, they're supposed to empower and enable their teams. Suddenly, they're expected to demonstrate "people skills." And many find it challenging to adapt to that reality. To understand how leaders can successfully make this shift, the authors studied 75 CEO successions, involving 235 candidates. They discovered that the transformation is not a single event but unfolds over time and takes many twists and turns. It's a long journey with three stages: the departure, during which leaders recognize the need to change and leave behind their old ways of working; the voyage, during which they encounter obstacles and trials that teach them important lessons; and the return, when they arrive at a new understanding of what kind of leader they need to be. Completing this odyssey requires humility, self-awareness, and resilience. Several key practices will help executives along the way: understanding the extent of the change required, creating new contexts for learning, enlisting the help of advisers, learning from setbacks, and tapping the power of small wins. -
A New Approach to Building Your Personal Brand
For better or worse, in today's world everyone is a brand. Whether you're applying for a job, asking for a promotion, or writing a dating profile, your success will depend on getting others to recognize your value. So you need to get comfortable marketing yourself. In this article a branding thought leader and a professional dating coach present a guide to creating your personal brand. It's an intentional, strategic practice in which you craft and express your own value proposition, and it involves seven steps: (1) Define your purpose by exploring your mission, passion, and strengths, and thinking about whom you want to make a difference to and how. (2) Audit your personal brand equity by cataloging your credentials, doing a self-assessment, and researching how other people view you. (3) Construct your personal narrative by identifying memorable, resonant stories that will best convey your brand. (4) Embody your brand by paying attention to the message you're sending in every social interaction. (5) Communicate your brand through speeches, social media, the press, and other channels. (6) Socialize your brand by getting influential people to share your stories. (7) Reevaluate and adjust your brand by doing an annual audit to find deficits to fix and strengths to build on. This process will not only allow you to better control your image and the impact you have on the world but also help you uncover and share the unique abilities you have to offer it. -
Life's Work: An Interview with Jacques Pépin
The renowned chef and cookbook author, who is also a painter, talks about his career arc. His interest in food began as early as the age of seven, when he assisted his mother in the kitchen of the family's small restaurant. -
The Art of Data Interrogation
What distinguishes people who consistently make smart, data-driven decisions? It's not just exceptional analytic skills. These decision-makers balance data, experience and intuition. The authors call this approach to decision-making Quantitative Intuition. 'QI' breaks the allure that an abundance of data is a crystal ball that leads to perfect decisions. They provide a set of tools to enable people to quickly interrogate and integrate data to make effective decisions. -
Deliberate Calm: How to Lead in a Volatile World
As our world becomes increasingly volatile, uncertain, complex and ambiguous (VUCA), leaders are facing never-before-seen challenges without an established toolkit to rely on. Deliberate calm is about recognizing what an external situation is demanding of you and being intentional about how you respond to it. The author of Deliberate Calm argues that, at its core, achieving this demands a synthesis of four skills: awareness, adaptability, learning agility and emotional self-regulation. He shows that as we face situations from day to day, we oscillate between two very different 'zones': the Familiar Zone and the Adaptive Zone. And what is required to thrive in each zone is markedly different. By adopting 'dual awareness', leaders can perform optimally in difficult circumstances. The dual aspect is about simultaneously being aware of the external situation you are facing and your own internal emotional state as you enter it. In the end, he shows that there are an endless number of situations in our lives where we can more effectively navigate life and work from a state of Deliberate Calm. -
How to Create a Culture of Belonging
Leaders at all levels are now being asked to achieve a common goal: to make sure that everyone on their team feels like they belong. There is widespread recognition that, if they don't, employees will walk. On the other hand, if people do feel like they belong, they will not only stay and feel valued, they will perform better. The author, a Chair in Diversity and Inclusion at the University of Toronto, shows that belonging relates to many personal characteristics: racial and gender representation and sensitivity, sexual orientation, physical appearance and disability, to name a few. Going forward, she shows that senior leaders need to empower managers to address belonging by celebrating employees, creating space to let people show their whole selves and making time to hear about their negative experiences. Together, such actions can remove the burden of 'code switching' - of people feeling like they have to adjust the way they speak, dress, act, etc. in order to be accepted at work. -
Note on Healthcare in Ghana
This note provides an overview of the healthcare system in Ghana. It discusses the public and private sector as well as traditional medical practice. It also discusses the country's pharmaceutical industry. It is recommended as a companion to Professor Regina Herzlinger and Ben Creo, "mPharma: Scaling Access to Affordable Care," HBS No. 323-033 (Boston: Harvard Business School Publishing, 2022, rev. 2023). mPharma is trying to create the largest pan-African healthcare company ever to provide much needed primary care and a reliable, fairly priced supply of drugs. Founder and CEO Greg Rockson must decide how best to achieve this lofty goal. He must prioritize launching a telemedicine program, expanding his pharmacies across the continent, and/or creating a new payment program to cover the cost of medication. Rockson cares deeply about health equity, but his venture capital financed company must be profitable. -
Roku: Designing a Business Model for TV Streaming
Roku Inc. was launched in 2008 as a spinoff from Netflix. Inc. The company sold streaming devices—tools that transformed standard televisions into smart TVs—and operated a free advertising-supported streaming television service called The Roku Channel. Throughout the 2010s, Roku Inc. dominated the streaming device industry. In late 2022, however, the company was facing several challenges. Increased operating expenses from recent investments in content creation, coupled with an advertising recession, had led to declining profitability. In addition, the company faced increased competition from established technology giants such as Google LLC and Samsung Electronics Co. Ltd., in addition to the entry of major US telecommunications leaders such as Comcast Corporation and Charter Communications Inc. To maintain its market share and drive profitability, Roku Inc. could enhance its advertising capabilities, continue pursuing aggressive negotiation tactics, prioritize geographic expansion, further expand its product line, or seek a buyer. The company’s management team had to make decision. -
The Graph: The ‘Google Search’ of the Blockchain-Powered Web?
The co-founders of The Graph Foundation had experienced first-hand how difficult it was to create new Web3 applications without easy access to blockchain data: There was no indexing and querying software for blockchain, and developers had to find their own method for collecting and transforming data from different sources. The Graph was an indexing protocol designed to solve this issue and become the nascent "Google Search" for the metaverse. With a recent investment giving it an opportunity to increase its revenue while improving the value proposition, The Graph had to decide which business model to adopt: Should The Graph implement a protocol-to-user model to attract everyday users, or stay with its current protocol-to-developer model? If it implemented a the former, should it develop its own search feature, or collaborate with a partner (or set of partners) to this achieve this goal? What role should this feature play in The Graph’s broader strategy and within the wider Web3 ecosystem? -
Tata Motors: The Dividend Dilemma - Student Spreadsheet
Student spreadsheet to accompany Ivey product W30443. -
Tata Motors: The Dividend Dilemma
Tata Motors Limited (Tata Motors), an Indian automobile major with a consolidated annual turnover of more than ₹2,497 billion in fiscal year (FY) 2021, was struggling to turn profitable and reinstate dividend payments to its investors. The case discusses the dividend policy of Tata Motors, comparing it with the dividend policies of the company’s peers and examining its relevance to the investor community at large. With Tata Motors’ long history as a dividend-paying company, its sudden withdrawal of dividends in FY 2016, with no payouts in the following five years, has made investors jittery. The company was working on the turnaround plan and internal reorganization that would allow it to provide a differentiated focus on its three business verticals—the commercial vehicle segment, the passenger vehicle segment, and the electric vehicle segment. Tata Motors had already communicated its decision to conserve cash to reduce its leverage and become debt-free by FY 2024. However, with an increase in pressure from a certain section of investors, Natarajan Chandrasekaran, chair of Tata Motors, was considering when to reinstate dividends. What signal would doing so send to the market? Would the ownership structure of the company have an impact on its dividend policy? Did the company’s cash flows support the dividend payment at this stage? -
Roku: Designing a Business Model for TV Streaming
Roku Inc. was launched in 2008 as a spinoff from Netflix. Inc. The company sold streaming devices-tools that transformed standard televisions into smart TVs-and operated a free advertising-supported streaming television service called The Roku Channel. Throughout the 2010s, Roku Inc. dominated the streaming device industry. In late 2022, however, the company was facing several challenges. Increased operating expenses from recent investments in content creation, coupled with an advertising recession, had led to declining profitability. In addition, the company faced increased competition from established technology giants such as Google LLC and Samsung Electronics Co. Ltd., in addition to the entry of major US telecommunications leaders such as Comcast Corporation and Charter Communications Inc. To maintain its market share and drive profitability, Roku Inc. could enhance its advertising capabilities, continue pursuing aggressive negotiation tactics, prioritize geographic expansion, further expand its product line, or seek a buyer. The company's management team had to make decision. -
Sasol: Tradeoff Considerations for a Just Transition
<p style="color: rgb(197, 183, 131);"><strong> AWARD WINNER - African Business Cases Category at European Foundation for Management Development (EFMD) Case Writing Competition</strong></p><br>On January 20, 2022, Shamini Harrington, vice president for climate change at Sasol Limited (Sasol), considered the recent announcement that the company had reaffirmed its commitment to climate change management. As she looked through the plans in place, she reflected back to Sasol’s evolution as an organization and its role within South Africa, and considered the complexities involved in the process of a just transition. Two questions particularly resonated with her as she thought of the report she needed to provide to her management in the next three months: What were the implications for a just energy transition in a developing country like South Africa? and, How should Sasol work with stakeholders who often held differing perspectives? -
Loblaw Companies Ltd.: EDI and Strategic Growth
<p align="justify">In 2019, Loblaw Companies Limited, a Canadian grocery chain headquartered in Brampton, Ontario, was mired in controversy over the “ethnic food aisle,” which was a common feature in all its stores. The company was questioned about the aisle’s role in creating a sense of otherness and divisiveness among the culturally diverse individuals it served. These issues related to discussions sparked by the Black Lives Matter movement alongside the emergence of COVID-19 pandemic in 2020, during which broad social inequality and COVID-19’s disproportionate impact on frontline employees became spotlighted in new ways.<br><br>Loblaw Companies Limited had to decide if it should remove its “ethnic food aisle.” It also had to consider the purpose of its acquired stores that were entirely dedicated to ethnic offerings, such as T&T Supermarket, which specifically offered products and a shopping experience tailored to Asian tastes. The company had several questions to resolve. Did its current corporate strategy reflect evolving expectations of equity, diversity, and inclusion? What actions should the company take with regard to its popular “ethnic food aisle?” Should it continue to expand by acquiring additional ethnic grocery store chains? Was Loblaw Companies Limited doing enough to support equity, diversity, and inclusion in the organization?</p> -
Sasol: Tradeoff Considerations for a Just Transition
On January 20, 2022, Shamini Harrington, vice president for climate change at Sasol Limited (Sasol), considered the recent announcement that the company had reaffirmed its commitment to climate change management. As she looked through the plans in place, she reflected back to Sasol's evolution as an organization and its role within South Africa, and considered the complexities involved in the process of a just transition. Two questions particularly resonated with her as she thought of the report she needed to provide to her management in the next three months: What were the implications for a just energy transition in a developing country like South Africa? and, How should Sasol work with stakeholders who often held differing perspectives? -
Loblaw Companies Ltd.: EDI and Strategic Growth
In 2019, Loblaw Companies Limited, a Canadian grocery chain headquartered in Brampton, Ontario, was mired in controversy over the "ethnic food aisle," which was a common feature in all its stores. The company was questioned about the aisle's role in creating a sense of otherness and divisiveness among the culturally diverse individuals it served. These issues related to discussions sparked by the Black Lives Matter movement alongside the emergence of COVID-19 pandemic in 2020, during which broad social inequality and COVID-19's disproportionate impact on frontline employees became spotlighted in new ways. Loblaw Companies Limited had to decide if it should remove its "ethnic food aisle." It also had to consider the purpose of its acquired stores that were entirely dedicated to ethnic offerings, such as T&T Supermarket, which specifically offered products and a shopping experience tailored to Asian tastes. The company had several questions to resolve. Did its current corporate strategy reflect evolving expectations of equity, diversity, and inclusion? What actions should the company take with regard to its popular "ethnic food aisle?" Should it continue to expand by acquiring additional ethnic grocery store chains? Was Loblaw Companies Limited doing enough to support equity, diversity, and inclusion in the organization? -
TCS: Agility at Scale-Managing Change
The head of Agile Initiative Network (AIN) at TCS, an India based multinational IT services-consulting-business solutions enterprise, has been mandated by the company's CEO to lead the internal transformation of TCS at scale into an Agile enterprise. There is a three-year deadline beginning December 2017, and the transformation must be executed company-wide in a single leap. Midway into the execution of the strategy, the head of the Agile Initiative Network discovers that he had not factored in the need for change management at scale. The deficit needs to be quickly addressed to achieve the desired outcomes from the ongoing transformation. Students have an opportunity to step into the shoes of the case protagonist and resolve the managerial dilemmas he is facing in making course corrections. -
Growing Like a Weed in a Mature Industry: The $36 Billion Merger
<p align="justify">On Monday, September 12, 2016, the president and chief executive officer (CEO) of Agrium Incorporated announced a merger of equals: to combine Agrium with Potash Corporation of Saskatchewan (PotashCorp). Agrium, based in Calgary, Alberta, and PotashCorp, based in Saskatoon, Saskatchewan, were Canadian neighbours and direct competitors in the fertilizer industry. The two companies were structured differently, with Agrium having a strong focus on the retail market and a mixed approach to the three major fertilizer components. PotashCorp focused primarily on mining and production of fertilizer materials, especially potash (potassium fertilizer).<br><br\>The proposed all-stock merger would create the largest crop-nutrient company in the world and third-largest natural resource company in Canada. While the two companies’ boards of directors had approved the merger, the deal still had a number of hurdles to overcome, including regulatory scrutiny over the resulting control of 60 per cent of North America’s potash capacity, shareholder approval, and the go-ahead from the Canadian courts. In addition, there was no guarantee that the proposed US$500 million in annual synergies from the merger would be realized. Was the merger the best decision for Agrium, or were there other, better options? Were the current terms of the merger good for Agrium? What were the key factors to consider to ensure operating synergies were realized? What would Agrium need to do to close the deal? -
TD Bank USA: Delivering 'Unexpectedly Human' Experiences in a Digital World
After merging with Commerce Bancorp Inc., TD Bank NA (TD Bank) continued to wow its customers by providing free lollipops, pens, and dog-friendly services and staying open longer than major competitors in the region. Through social media campaigns, it emphasized the importance of having a human touch in banking and showcased its appreciation for customers who had lent a helping hand to the community during the COVID-19 pandemic. It introduced innovative services such as curbside pickup for debit cards, and it increased its digital offerings by providing various digital financial services, platforms, and mobile applications (apps). It also enhanced its social media footprint and engagement with various hashtags such as #TDThanksYou. While TD Bank was doing all this, major competitors such as Bank of America and Wells Fargo responded with improved online and offline services. Having successfully differentiated itself as a bank with a human touch, TD Bank was forced to shutter 81 branches in the first quarter of 2021 due to the prolonged effects of the pandemic. Now, in September 2021, it has to recalibrate and provide more digital banking services as most of its customers are demanding the safety and convenience of digital banking. Can TD Bank build upon its slogan, “America’s Most Convenient Bank,” by consistently delivering humanized and seamless “phygital” banking experiences?