個案總覽

A division questions whether to retain, modify, or abandon its cost of quality system now that more direct measures of quality have been adopted. Discusses the role of quality cost measurement in a mature quality management system.

Follow-up to People Express (A). Describes what happened to People Express Airlines after 1985.

Describes the view of corporate officers regarding the changes made by General Manager Bruce McKinnon.

The resolution of Warner Cable (A) and (B).

Supplements the (A) case.

Gives the voting results for the Power Systems Division's Vax System upgrade project.

Supplements General Electric: Valley Forge (A).

Supplements General Electric: Valley Forge (A).

Supplements General Electric: Valley Forge (A).

Supplements General Electric: Valley Forge (A).

Supplements General Electric: Valley Forge (A).

See General Electric: Valley Forge (A).

The human resources manager and the department supervisor interview the individuals involved in the incident described in Johnson & Johnson Company (A). The human resources manager's recommendations are presented.

The partner describes some of the problems and issues involved in selling and exporting dairy cattle to a middle-east country. He must decide whether or not to employ the services of a middleman in that country, a practice which is against the law of that country. The case describes John Roberts' decision on the issue in the Valley Farms International (A) case. This is the second in a series of cases, Valley Farms International (A) through Valley Farms International (F).

The partner continues to export cattle to a middle-eastern country but must decide whether to give in to the demands of an airline crew. They are demanding a cash payment as danger pay in order to take off with the load of cattle, however, this payment is outside the terms of the contract. This case is the third in a series of cases, Valley Farms International (A) through Valley Farms International (F).

Valley Farms International continues to export cattle to a middle-eastern country. This case describes some of the issues and problems associated with negotiating the contract, transportation and financing arrangements. The decision facing John Roberts in this case is whether to give in to the demands of an airline crew who are demanding a cash payment as danger pay in order to take off with the load of cattle. This payment is outside the terms of the contract. This case describes John Roberts' decision on the issue in Valley Farms International (C). This is the fourth in a series of cases, Valley Farms International (A) through Valley Farms International (F).

The partner continues to face and solve problems regarding the transportation of exported cattle. The cattle inspectors from the middle-eastern country have been called home and the cattle are on a ship at sea. The inspectors left, however, without signing all the necessary documents, however, the partner has their signatures on some blank forms. Should he use these in order to collect on the letter of credit? This is the fifth case in a series of cases, Valley Farms International (A) through Valley Farms International (F).

The partner continues to export cattle and to face and solve problems regarding transportation. The cattle inspectors from the middle-eastern country have been called home and the cattle are on a ship at sea. The inspectors left without signing all the necessary documents, however, he has their signatures on some blank forms. Should he use these in order to collect on the letter of credit? The case describes John Roberts' decision on the issue in Valley Farms International (E). This is the sixth in a series of cases, Valley Farms International (A) through Valley Farms International (F).

Epilogue to case HKS257.

Chronology of Events for PON611.