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An employee's health crisis affects the whole team, deepening the complexities of management. The authors suggest six research-based recommendations for responding with sensitivity and professionalism when a team member is diagnosed with a terminal illness: opening a dialogue, adjusting work arrangements, educating and preparing the team, planning for business continuity, supporting the team emotionally, and responding to the death of the employee.

When companies consider the entire life cycle of their products, they can get more value from materials and resources and do better on sustainability measures. The authors describe four types of circular business models: extending product lifetimes; tapping idle or wasted capacity; reclaiming material resources; and using resources more frugally. The article discusses the capabilities required to execute each type of model.

Having a human in the loop is critical to mitigating the risks of generative AI errors and biases. But humans are also vulnerable to errors and biases and may trust artificial intelligence either too much or not enough. Findings from a field experiment by MIT and Accenture suggest that targeted friction in the form of labels that flag potential errors and omissions can direct users' attention to content that should be given closer inspection without sacrificing efficiency.

Why Canadian companies are increasingly utilizing litigation financing to transform legal disputes into assets.

Why every direct report has a weakness leaders must manage, including the ones who shine.

Why understanding three often-overlooked barriers to inclusion is essential to address subtle and vocal opposition to workplace DEI initiatives.

Why understanding three often-overlooked barriers to inclusion is essential to address subtle and vocal opposition to workplace DEI initiatives.

Why every direct report has a weakness leaders must manage, including the ones who shine.

Why Canadian companies are increasingly utilizing litigation financing to transform legal disputes into assets.

Value-based selling efforts often fizzle after an initial push because companies fail to see beyond the numbers when calculating the economic impact of product or service benefits. While quantifying evidence of benefits is at the heart of value-based selling, it's not enough. Companies can follow a five-step process that builds commitment to joint value creation with their customers and develops a deep mutual understanding of what it can offer and what benefits are meaningful to customers.

Traumatic events in the workplace, such as violence or natural disasters, leave individuals and organizations reeling and destabilized. However, psychology research points to the phenomenon of post-traumatic growth, whereby such experiences can enable us to develop new capabilities and a more nuanced understanding of the world. The article provides insight into the experience of trauma, and how leaders can help their teams to rebuild with an eye on the future

Bolstered dignity eases the path to constructive problem-solving and collaboration. Four interrelated practices to sustain dignity can help people navigate conflict resolution: deepening acknowledgment, strengthening agency, building reciprocity, and ensuring clarity of path.

In job interviews, many candidates are savvy about giving answers they think the interviewer wants to hear, but meaningful answers can't be found in a cookie-cutter script. The author presents eight essential questions hiring managers should ask prospective hires and provides multiple alternative ways of phrasing them to get to the heart of what they need to know about interviewees to make better hiring decisions.

There is a growing trend of social media creators producing and sharing content about their jobs and employers on platforms like TikTok, YouTube, and Instagram. Successful employee-creators can provide their employers with enormous marketing value. Still, most organizations are reluctant or don't know how to support employees in creating content that benefits their brands. A Duke University social marketing professor shares seven steps to help businesses cultivate internal creator talent.

Keeping humans in the loop with AI systems is meant to mitigate concerns about unintended consequences of AI systems and facilitate intervention when those systems make questionable recommendations. However, ongoing research is finding that when using an automated system, humans often fail to engage their sense of responsibility in favor of trusting the AI.

AI assistant tools based on large-language models like ChatGPT offer an easy route for managers to increase the use of behavioral nudges to direct employee's choices. However, by encouraging reactive rather than reflective thinking, nudging can have the effect of reducing competence at thinking through some decisions, especially concerning ethical issues. Managers thus should consider tactics for boosting reflective thinking.

We've all experienced the meeting after the meeting when people have candid conversations about the meeting they just attended. These informal gatherings are inevitable. The question is how you, as a leader, will participate. These post-meeting discussions produce moments of clarification, grousing, and pushback. The way a leader handles those responses can make the culture more supportive or toxic. Explore five strategies to transform post-meeting dynamics in a positive way.

Even when companies try to encourage bottom-up innovation, ideas from employees rarely see the light of day. Researchers have found that managers can be a significant barrier to implementing novel ideas from employees when they feel insecure about their status within the organization. Once they recognize this, organizations can take steps to incentivize managers to better promote ideas from employees to the benefit of the managers, their subordinates, and the company itself.

At a time of struggle for brick-and-mortar retailing, some brands have successfully drawn foot traffic to stores. These companies deliver value that isn't easily replicated in the online channel, curate memorable shopping experiences, and reward shoppers for visiting. Consider lessons learned from using five tactics, such as sensory experiences and escapism, to convince shoppers to visit.

Why the need to proactively counter the impact of hubris on organizational leadership has never been greater.