個案資料

On January 5, 2015, the chief executive officer of the Beijing Aircraft Maintenance and Engineering Corporation (Ameco) was busy reviewing the company’s annual report. Overall, the company’s performance in 2014 had been good: eight foreign airlines had become new customers of the company, which meant that more than 70 international customers had signed contracts for airline maintenance-related business. The growth trend in labour costs had been contained to a certain extent, thanks in part to the implementation of the Direct Control of Personnel Cost monthly performance evaluation program. Over the previous four years, the implementation of this program had generated many positive influences on Ameco. However, new challenges created by changes in the external environment resulted in sharp conflict among departments, raising questions such as how could Ameco set up indicators to motivate the employees and keep talented personnel in the company; minimize the impact of external factors; and avoid the phenomenon of “unmerited” workers being rewarded. How could Ameco use performance appraisals to increase the overall performance of the company?

This case is suitable for courses in human resource management, strategic human resource management, and performance and compensation management at the graduate and executive levels. After completing the case, students should be able to<ul><li>understand the meaning of performance management for the development of a company;</li><li>obtain an in-depth understanding of the performance management process and clarify the differences between performance management and performance appraisals;</li><li>master various performance evaluation methods, based on work results;</li><li>understand the design principles of a performance appraisal period and performance evaluation indicators, as well as the guiding role of performance appraisals for the behaviour of employees; and</li><li>consider the problems in implementing performance appraisals, based on work results, and discuss possible solutions.</li></ul>

• Performance Management, Key Performance Indicator