This case addresses the challenges surrounding residential long-term care (LTC) in Ontario, Canada, through the lens of a fictional Chinese Canadian family coming to terms with placing their family member in a LTC home. The case protagonist is Henry Chan, a middle-aged health-care executive who is determined to ensure his mother, Kimberley (Kim), who has late-stage Alzheimer’s disease, is placed in a LTC home that is medically and culturally appropriate. The case follows Henry as he navigates Ontario’s complex LTC system with his father, Joshua, and Kim’s care coordinator, Omar, and addresses the important context of the LTC sector in Ontario, including the sector’s current state, its history, and the policy choices that have led to the challenges it faces today.
Hungunda Horticulture Farmer Producer Company Limited (HHFPCL), based in Bagalkot district in Karnataka, India, had confronted significant challenges amid shifts in policy and the environment. An abrupt ban on onion exports from India, coupled with severe drought, had jeopardized the company's growth trajectory, necessitating a strategic reassessment. Despite its innovative operational model and successful market penetration, HHFPCL had contended with declining commodity prices and agricultural-market volatility, which had threatened the company’s ambitious expansion plans and gender-inclusive policies. In January 2024, a member of HHFPCL’s board of directors had to devise strategic initiatives to help the company combat the drought while advancing its business-to-consumer branding and expanding its farmer network to fortify supply-chain resilience.
In March 2017, the chief executive officer of Uniquest Infra Ventures Pvt. Ltd (Uniquest) was facing several critical decisions. The National Highway Authority of India had terminated the concession agreement of a 30-year project for the upgrading the Jetpur Somnath highway in India. Uniquest was an equity partner of Jetpur Somnath Tollways Limited, the concessionaire for the project. Uniquest was risking losing its ₹5 billion investment due to the termination of the concession agreement, which cited failure to commence construction on the Junagadh bypass. The National Highway Authority of India’s decision to terminate the concession agreement presented a major challenge for Uniquest and its lender partners. However, it also had broader implications for the Indian infrastructure sector. The termination risked undermining government efforts to attract foreign and domestic investments in future highway projects. The premature termination of the concession agreement could also lead to equity and debt write-offs, which could impact the development of India’s public-private partnerships landscape. The chief executive officer of Uniquest had to consider whether to challenge the termination of the project, whether independently or in partnership with the project’s lenders, or if the termination payment amount of just over ₹2.2 billion should be contested instead. With a current debt of over ₹6.4 billion for the project, Uniquest and the project’s debtors were facing major potential losses arising from the decision to terminate the project.
In August 2018, JK Paper Ltd., a market leader in India’s paper manufacturing industry, acquired the ailing Sirpur Paper Mills Limited, an 80-year-old company that had been declared insolvent. By September 2022, Sirpur Paper Mills Limited was reporting profit margins that were on par with its parent company. The management team was requesting approval from the parent company to double capacity in the writing and printing paper segment, with a proposed investment of US$125–130 million. The company has overcome several key challenges and had achieved some considerable operational improvements. However, the proposed investment would be a long-term commitment in a cyclical industry. There were also some difficulties in attracting and retaining talent in the industry and establishing relationships with key external stakeholders. JK Paper Ltd. had to decide whether to approve a strategic plan to expand and double the capacities of its new business unit in India’s paper manufacturing industry.
In March 2021, the founder of Hampstead Tea, a specialty-tea processor based in London, United Kingdom, found herself at a crossroads. Since 1995, the founder had been exporting packaged tea to countries in the European Union (EU) as well as selling it locally in the UK market. But effective December 31, 2020, the United Kingdom had exited the EU; in 2021, companies in the two regions could no longer buy and sell goods freely across their borders. Uncertainty had gripped the flow of trade during the first three months of the new year. In March 2021, the founder was examining three options going forward: (1) divest the EU operations and focus on the UK market; (2) continue to cater to both the home market and the UK market, as before; and (3) relocate to a geography within the EU to focus on EU markets. The case offers a useful and engaging way of presenting to students the principles of effectuation as it relates to business entrepreneurship.
Indigenous people “continue to have shorter life spans, poorer health, higher unemployment, lower educational levels, and generally far poorer socio-economic conditions than the Canadian average.” To address these issues and build economic self-sufficiency, First Nations communities must be able to exercise their rights to the land they have occupied for millenniums. In British Columbia, most First Nations have never extinguished their Aboriginal title rights, so according to the Canadian Constitution and multiple Supreme Court of Canada rulings, First Nations hold the legal rights to most of the public land in British Columbia (BC), although they must fight in court to prove this for each and every parcel. Although title was never legally extinguished for private land either, private land is not addressed in this note.<br><br>As of 2021, real estate comprises the largest portion of Canada’s gross domestic product, and property values have reached historic highs. This presents an opportunity for First Nations to use their land to generate wealth and address the socio-economic issues that are keeping their communities from meeting the same standards as the rest of Canada. First Nations in Vancouver and beyond have been buying large parcels of land from the federal and provincial governments for residential development, offering long-term leases and rental properties on the developed land. To be clear, this is land in the First Nations’ own territories—which they could pursue rights to and might very well win—but proving this would likely involve very long court cases lasting many years and costing many millions of dollars. During this time, a great deal of money would be spent but none generated. So instead, out of pragmatism, some First Nations have chosen to buy land fee simple and develop it. The note specifically does not ask students to comment on the conduct of Indigenous Peoples.
The case centres on the pricing and business model challenges facing Peloton Interactive Inc.’s new CEO, Barry McCarthy. With the decline in demand post-pandemic, McCarthy must make pricing and product decisions that balance revenue, profitability, and changing consumer dynamics. The case prompts students to assess McCarthy's options through a behavioural lens, considering the importance of behavioural biases in consumer decision-making and the alignment of the business model and marketing efforts with the target consumer’s decision-making process.
In the spring of 2019, Grant Robertson, New Zealand’s finance minister, was in the process of developing New Zealand’s first-ever Wellbeing Budget. The prime minister of New Zealand, Jacinda Ardern, had spoken publicly about her vision to rethink how the government identified and set its priorities. Ardern was poised to push against a decades-old practice of using a country’s gross domestic product (GDP) as a proxy for the well-being of its citizens. Consequently, Robertson was tasked with developing a new budget that addressed growing concerns about the need for more holistic well-being metrics. What nuances of life in the modern world did GDP miss? What would it mean for New Zealand to place less emphasis on GDP when making policy decisions? What should be measured and included in the Wellbeing Budget in place of GDP?
In May 2022, India’s retail inflation rate rose above the upper limit of the target range set by the Reserve Bank of India in 2015, to reach 7.79 per cent. In recent years, India’s retail inflation rate had been successfully kept within the target range of 2–6 per cent as the economy grew steadily. Everything changed in March 2020, however, when the outbreak of the COVID-19 pandemic disrupted the economy of all countries around the world. In February 2022, two years after the outbreak of the pandemic, Russia invaded Ukraine, which further disrupted the global supply chains. As a result, all major economies had to closely manage their monetary policies with contractionary measures and use policy rates to contain inflation. Eventually, by March 2023, the inflation rate in India dropped to 5.66 per cent, within the target range. The Reserve Bank of India’s governor had paused the rate hike in April after noticing that high interest rates were adversely affecting investments and growth prospects in the Indian economy. He knew that he had to continue using contractionary monetary policies but could not lower the policy repo rate, when inflation across major economies such as the United States and the United Kingdom were showing no signs of calming. He could choose to increase or keep the repo rate unchanged. Alternatively, he could choose a contractionary measure such as quantitative tightening.
In late 2022, a difficult period for the cryptocurrency industry persisted, marking the middle of what many considered a “crypto winter.” Popular tokens and currencies like Bitcoin and Solana lost over 50 per cent of their value, with other Web 3.0 adjacent technologies following the same path. Debate surrounded the industry at large, and the US Securities and Exchange Commission (SEC) flexed its regulatory muscle on a “poster boy” non-fungible token (NFT), Bored Ape Yacht Club (BAYC), in efforts to provide more structure to the NFT market. The chairman of the SEC, Gary Gensler, who was extremely knowledgeable in the crypto space and also considered a tough regulator among the community, had to determine how to classify BAYC. Ultimately, questions surrounding BAYC’s legal interpretation were being posed in the SEC's investigation: Should BAYC be regulated as a security? Were investors protected? Should NFTs be considered art? Did BAYC violate security regulations? As one of the leading representatives of the entire $2 trillion crypto industry, the potential regulation of BAYC had major implications for its peers, the underlying technology, and a spectrum of investors.
The founder of Zentein Nutrition Inc. needed a short-term plan for 2023 to maximize his goals for business growth and customer reach. The company was based in London, Ontario and provided natural, simple, healthy, and nutritious food alternatives to an affluent, health-conscious, and health-knowledgeable customer base. Its competitors included many large companies in a highly competitive and fragmented market, but the company had a competitive edge by offering a simple and sustainable ingredient list, use of collagen as a protein source, and made-to order protein bars. With demand outpacing supply, the founder paused all promotional efforts but the company continued to grow exponentially with only word-of-mouth promotion and a social media presence. The founder was now wondering which sales and distribution channels he should pursue for the rest of 2023, and also for the future, after supply would be increased with automation. The three sales channel options—the company website, the Amazon online platform, and traditional retail stores—each offered specific benefits and drawbacks, but the founder had to make a decision that would deliver both quantitative and qualitative results.
In July 2021, a major supply-side crisis in Nigeria forced the Dangote Tomato Processing Co. Limited plant of Dangote Farming to operate at just 20 per cent of its production capacity. Since its inception in 2016, the plant was shut down several times due to a shortage of fresh tomatoes of the required quality. Although the Nigerian government supported Dangote Farming by pursuing pro-tomato and pro-tomato-paste policies, it was unable to operate its processing plant at full capacity, reduce per-unit cost, and improve profitability. Due to various constraints, several tomato processing plants had exited the Nigerian market in the past several years. In view of persistent supply-side problems and tough competition from low-priced Chinese tomato paste, Dangote Farming needed to decide about the continuity of its tomato processing plant in the Nigerian market. If it decided to remain in the market, then it needed to devise strategies that could make the plant competitive and profitable.
In the rush to develop vaccines, many strains of viruses are used in laboratories in an effort to help humanity. However, the same samples used to develop life-saving vaccines could potentially be used to develop weapons of biological warfare. This case looks at the scenario from multiple perspectives in an effort to discuss the ethics of virus usage, storage and regulatory oversight given the differing economical situations and motivations of the actors.
In June 2023, the Supreme Court of the United States imposed strict limitations on the use of race in college admissions decisions. Given the outsized nature of US influence on both global perceptions and corporate practice, it is essential to consider how the Students for Fair Admissions (SFFA) decision is likely to affect corporate diversity, equity, and inclusion (DEI) initiatives around the world. In this article, the authors discuss how an incorrect understanding of the SFFA decision could negatively impact global perceptions of DEI and provide guidance for how to minimize these impacts. Put simply, the Supreme Court decision does not substantially change US corporate DEI methodology. The SFFA opinion is consistent with the “anti-discrimination” approach to advancing racial equality that has long been a feature of US law. Formal US “affirmative action” programs are strictly limited to circumstances where the employer is adopting targeted remedies to correct its own specifically identified discriminatory practices. Policies such as “employment equity” in Canada, “positive action” in Europe, “special measures” in Australia, or “affirmative action” in Brazil require, encourage, or tolerate to varying degrees social identity-based quotas, preferences, and exclusive recruiting measures of the type prohibited in the United States. Finally, understanding the anti-subordination approach—rejected by the Supreme Court majority but embraced by many national laws—allows for a recommitment to “do equity” using explicitly affirmative actions, where they are permitted, and an equity-based approach to all DEI initiatives.
In December 2019, Pembina Pipeline Corporation (Pembina) must evaluate an opportunity to partner with the Western Indigenous Pipeline Group (WIPG) to bid for the Trans Mountain Expansion (TMX) project owned by the Canadian government. Pembina’s chief executive officer had previously stated that the company was unlikely to bid on the pipeline due to the challenging legal landscape, especially regarding Indigenous land rights. However, since WIPG consists of Indigenous communities along the pipeline’s route, partnering could mitigate these concerns. If the project succeeds, the payback could solidify Pembina’s position as a market leader in oil and gas. Should Pembina proceed with the WIPG partnership? And if they do, how should they manage relations with governments and other stakeholders?
As the leading e-commerce platform in Hong Kong, Hong Kong TV Shopping Network Company Limited (HKTVmall) faced an important challenge in early 2020. The COVID-19 pandemic had severely disrupted the global supply chain for personal protective equipment (PPE), and prices for masks and other products on its website had skyrocketed. While management had little knowledge or experience in sourcing or producing such products, they wondered whether they had a responsibility to act on this matter. Despite its meteoric growth, the company had yet to turn a profit, so the executives were unsure as to whether they should let the invisible hand of the market restore the equilibrium between supply and demand or take an extra step to guarantee a stable supply of PPE. If the platform intervened, was contracting with new local suppliers the right way to go, or should HKTVmall itself start producing PPE?
In the quarter ending March 2022, Apple Inc. (Apple)’s share in the Chinese smartphone market fell to 17.9 per cent from 21.7 per cent in the previous quarter. Business analysts attributed the falling share to weak consumer sentiments; a lack of innovations; and major supply-side headwinds, including frequent COVID-related lockdowns in China, power shortages, Russia's invasion of Ukraine, and the trade and technology war between the United States and China. Apple needed to identify strategies to gain a leading share in the Chinese market. In the face of demand- and supply-side adversities in China, it also needed to reconsider its supply chain and manufacturing base. Should Apple keep its supply chain concentrated in China, to reap the benefits arising from the economies of scale in the production process? Or should it pursue geographic diversification for its supply chain, to protect itself from the major problems hovering on the horizon?
In May 2022, Sri Lanka faced its worst economic crisis since its 1948 independence from Britain. The crisis led to skyrocketing prices, double-digit inflation, a more than 100 per cent increase in fuel prices, multi-hour power cuts, depleting foreign exchange reserves, an acute shortage of food and medicines, a dramatic collapse in incomes, mounting government deficits, devastating government policies, record debt defaults, and a downgraded currency rating. This was a dramatic shift, since Sri Lanka had once been the fastest-growing nation in the South Asian region with the second-highest per capita income in terms of purchasing power parity. It had the highest Human Capital Index among countries in South Asia. After the end of the civil war in 2009, Sri Lanka had accessed borrowings from the international market for infrastructure investments and earned the reputation of being a disciplined borrower that had never defaulted. By 2019, the World Bank had classified Sri Lanka as an upper-income country. The country’s economic crisis of 2022 resulted from politically motivated inefficiencies in government finances caused by unproductive spending. An unsustainable current account deficit, along with a large fiscal deficit, led to high and unsustainable government debt. Two black swan events—the emergence of the COVID-19 pandemic in 2020 and the 2022 intensification of the Russo-Ukrainian War—sparked the crisis. Though the International Monetary Fund (IMF), G7 countries, and India and China facilitated Sri Lanka’s bailout and prevented the country from defaulting on its loan repayments, an action plan to bring about structural changes was the only real remedy that could bring the country out of crisis and allow it to sustain itself over the longer term. This case highlights the factors that led to the crisis and the dilemmas faced by Sri Lanka’s new prime minister, Ranil Wickremesinghe, as he worked to draw up a restructuring plan and bring Sri Lanka’s economy back from crisis.
The Employees Provident Fund (EPF) is Malaysia’s national private-sector pension program. It has grown into one of the largest pension funds in the world. The success of the EPF and Malaysia as a whole have brought new challenges. As life expectancy increases and the population ages, how can the EPF ensure adequate pension coverage and take care of Malaysians’ increasing retirement needs? As technology replaces the need for branches and customer-facing staff, how and where should the EPF channel its valuable human resources? How should the EPF optimally invest its ever-increasing funds? These are the questions the EPF’s chief strategy officer has to answer as he charts a way forward in the 21st century.
This case series focuses on Theranos Inc. (Theranos), a health care technology start-up founded by Elizabeth Holmes in 2003. Theranos focused on developing a revolutionary blood-testing technology that was supposed to be able to detect diseases using only a few drops of blood. Once valued at US$10 billion, the company never demonstrated its alleged technological breakthrough, and Holmes was eventually charged by the Securities and Exchange Commission for fraud and deceit. In 2018, Theranos was forced to shut down its operations, and in January 2022, Holmes was found guilty of three counts of wire fraud and one count of conspiracy to commit wire fraud. The case series explores Theranos’s history, as well as the role of overconfidence bias in Theranos’s downfall.