個案資料
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Noora Health: An Innovative Human-Centred Health Care Design
內容大綱
Noora Health, an India-based non-profit, through its Care Compassion Program (CCP), which was based on human-centred design principles, aimed to reduce readmission rates and complications after patients were discharged from the hospital. While implementing the program in several hospitals across India, the chief executive officer of Noora Health faced several challenges. These challenges included convincing nurses to train patients’ family members in caregiving and increasing the scope and scale of the CCP. By early 2019, Noora Health had successfully implemented the program across 110 hospitals in India. What should the company further undertake to prove the program’s effectiveness and enhance its scope and scale?
學習目標
This case is intended for both undergraduate- and graduate-level courses in technology and innovation management or non-profit management. After working through the case and assignment questions, students will be able to<ul><li>understand how human-centred design principles are implemented in social organizations;</li><li>analyze how social impact is measured in non-profit organizations;</li><li>analyze which parameters influence the expansion strategy of social enterprises; and</li><li>examine how the scope of services of social enterprises can be expanded.</li></ul>