個案資料

Since 2000, Infineum International Limited had been expanding rapidly throughout the Asia Pacific region. The company launched its inclusion and diversity program in 2009, which saw strong progress after 2013, when the company established its inclusion-first vision. From 2016 on, numerous inclusion and diversity activities were held to generate involvement and feedback from the locally engaged inclusion and diversity champions. In February 2020, the company’s global talent and learning manager shared his concerns about the company’s future inclusion and diversity journey. He had devoted time and energy in the past few years to organize activities through town hall meetings, leadership training workshops, and the company’s intranet, but hoped to make the inclusive approach even more meaningful in the future. What kind of measures should they apply to assess what they have done so far? To what extent should human resources actions be aligned with the inclusive culture? More importantly, would the current model of inclusion and diversity be sustained in the future?

This case was written for students in undergraduate- and graduate-level courses on organizational behaviour, change management, or human resource management. The case is also suitable for executive programs with an emphasis on inclusion and diversity training. After working through the case and assignment questions, students will be able to<ul><li>analyze the link between inclusion and diversity and firm performance;</li><li>understand the role of bias and unconscious bias in work settings;</li><li>assess what organizations and employees can do to change perceptions about inclusion and diversity and address inclusion and diversity issues in a proactive manner;</li><li>identify inclusion and diversity strategies to enable learning through a “diversity of thought” theme; and</li><li>discuss how to integrate inclusion and diversity processes with company culture and change management, and reflect on the sustainability of inclusiveness.</li></ul>

• inclusion
• diversity
• equity
• change management
• culture
• company culture