個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Moscow Aerostar
內容大綱
The general manager and director of training are becoming frustrated with the significant obstacles they must face. The challenge they face is converting an unfinished building into a Western-style hotel. Achieving this standard of quality and service did not come easily and the hotel required twice as many employees to operate than comparable hotels in the West. There were 20 expatriates managing the hotel when it opened. This number was to be reduced to 10 but it increased to 22. The number of employees and expatriate managers had a major impact on the budget. The inability to interest the staff in a career in the hotel or to want to become supervisors are significant obstacles facing management.
學習目標
To develop an understanding of the underlying cultural assumptions of selected management systems, such as training, task structures and leadership styles and to develop an ability to assess the potential fit or misfit between the system(s) and the culture to which it is being transferred.<br><br>Students will examine the issue of transferring job structures and management systems from countries in the West, such as the United States, to countries in the East, such as Russia. Specifically, it permits the analysis of training programs, compensation systems and leadership styles in relation to the task to be performed, but it also addresses culture as a variable to be considered.