個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
What to Look for When Touring a Product or Service Operation
內容大綱
Operations must be seen to be understood, which is why tours of operations are extremely common. Some reasons of why plant tours are valuable are offered in this note, along with a how to guide to gathering, organizing and assessing relevant data. The emphasis is on forming an overall evaluation of the operation's effectiveness.