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Read My Lips: Code Switching in Negotiation
內容大綱
The right strategy and preparation are important elements in successful negotiation, but unless we use the right verbal and nonverbal communication we may never get what we want. Knowing the rules that that can set the tone or code of a negotiation, and how we can successfully switch that code, is vitally important. Without that knowledge, this author points out, we may never get what we want.