個案資料

Strong leadership is a critical determinant of success in times of crisis. Most businesses operate in a complex and uncertain environment in which strategies that were successful in the past quickly become redundant in the face of change. Unless mitigated by a decisive leader, problems that ill-prepared organizations face are likely to evolve into a full-fledged crisis. This article identifies six behaviours or mindsets that are critical for leaders in crisis situations. While no one can be prepared for all possible crises, leaders have to use foresight to anticipate the worst and have a general idea about how they are going to respond if they face a crisis. A contingency plan should be created and existing response plans should be tested to evaluate the strengths and weaknesses of various people on the crisis management team before a real crisis hits. While leaders have to be decisive and confront facts rather than try to explain them away, they also have to be exceptional communicators, making people feel informed, safe and connected. Leaders have to be visible and connect with the people on the shop floor as in the boardroom. Lastly, leaders must be prepared to take risks and make quick decisions in the face of uncertainty. They must have the courage to make the best possible decision with the set of all available facts, coupled with a solid professional background and instinct. The leader must then communicate that they have knowledge and control of the solution, and full confidence in the chosen course of action. Anything less and they will lose the confidence of the people and worsen the level of uncertainty and tension in a crisis situation.

• Leadership