個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Note on Quality Function Deployment
內容大綱
This note explains the need and importance of quality function deployment (QFD), a customer-driven quality-planning tool that translates customers' needs into appropriate technical requirements of the product or service. The note addresses methodology and implementation as applied to a certain product or service, the product in this situation being credit cards.