個案資料
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Conflict Management at TKC Consulting
內容大綱
This case depicts how executives who are holding power in an organization can create chaos due to interpersonal conflict. Rao and Naik, two senior executives at TKC Consulting in India, scapegoated an innocent subordinate during the course of their rivalry. Their actions, not befitting the positions they held, created confusion and misunderstanding in the organization. The chairman of the company understood that their selfish, power-hungry actions could not be explicitly pointed out, as this would merely result in a cycle of blame. Yet he also knew that if the conflict was not addressed immediately, it would cause more discord within the organization.
學習目標
This case was written to teach students about the sources and consequences of conflict in an organization, and to provide insights to students about the behavioural dynamics of employees. It can be taught in courses on organizational behaviour and conflict management. It can be used to discuss sources of interpersonal conflict and methods of resolving conflict.