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What We Can Learn From High Value Indian Outsourcers
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For the past decade, Indian outsourcing firms have talked about “moving up the value chain” as a way of enhancing their service offerings, protecting their outsourcing dominance, and increasing their opportunities for profitability. These long-term moves have important implications for client firms, since they imply a shift in how client firms and business leaders engage with these outsourcers. While Indian outsourcers have prepared for this shift, it seems that many business leaders on the client side have not. This article explains the different meanings of “moving up the value chain” for Indian firms, as well as their sophisticated knowledge management and IT expertise. It reveals what can be learned from Indian outsourcers who have successfully equipped their businesses for high value-chain work, such as their use of social media.