個案資料
了解個案內容與學習目標，選擇授課教師及使用課程。
Green Hills Hospital: Leading Change Management
內容大綱
The case presents a change initiative at a large health care facility that aims to maximize shareholder value by introducing lean health care. While change management performance can be measured in financial terms, what happens when a mishandled change initiative starts to endanger the lives of patients?
學習目標
<ul><li>To apply Kotter’s eight-step change process and Toyota’s lean manufacturing methods in an active hospital setting.</li><li> <br>To observe symptoms, use inductive reasoning to illustrate core problem areas, diagnose causes of failure and suggest alternative courses of action.</li><li>To understand the Asian background and the interrelationships between multi-faceted Asian cultures and their respective workplace paradigms and management styles demonstrates the complexity of change initiatives in Asia.</li></ul>