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The Facilitative Leader: Managing Performance Without Controlling People is a five-chapter book written by Steve Reilly, an author, business coach, and consultant to Fortune 100 companies. It provides tools to new managers who are struggling to figure out how to lead a team without being too controlling. He stresses that providing clear expectations, honest and constructive feedback, and personal accountability, it is possible to manage people's performance without controlling their behavior. In Chapter 3, Reilly provides rules that should guide managers as they give feedback to employees. He states that cheerleading is not a form of effective feedback. The rules he outlines include being honest and constructive, getting to the point, and establishing a dialogue (not a monologue). He instructs managers to understand the difference between praise and encouragement (which is more constructive and focuses on behavior rather than value judgments). Finally, the author tells managers how to give constructive feedback.

The Facilitative Leader: Managing Performance Without Controlling People is a five-chapter book written by Steve Reilly, an author, business coach, and consultant to Fortune 100 companies. It provides tools to new managers who are struggling to figure out how to lead a team without being too controlling. He stresses that providing clear expectations, honest and constructive feedback, and personal accountability, it is possible to manage people's performance without controlling their behavior. In Chapter 4, the author discusses why getting people to hold themselves accountable to their expectations is always better than forcing accountability on them. He defines the former as self-management and the latter as control. The best managers, then, facilitate accountability by making employees confident and giving them some control over their own work. Reilly also discusses intrinsic and extrinsic motivation and the pros and cons of both. He then outlines three tools that facilitative leaders have to help people become more responsible: feedback, strategic nonintervention, and choice of consequences.

The Facilitative Leader: Managing Performance Without Controlling People is a five-chapter book written by Steve Reilly, an author, business coach, and consultant to Fortune 100 companies. It provides tools to new managers who are struggling to figure out how to lead a team without being too controlling. He stresses that providing clear expectations, honest and constructive feedback, and personal accountability, it is possible to manage people's performance without controlling their behavior. In Chapter 5, Reilly describes how managers should have "come to Jesus" conversations with employees. He instructs them to frame the conversation in order to be firm and clear and impose a consequence that makes employees change their behavior or attitude. He then outlines how facilitative leadership can work in the context of American businesses.

Money and Banking: An Intermediate Market-Based Approach is a six-chapter book published by Business Expert Press in 2017 and written by William D. Gerdes, Professor of Economics at Clarke University. This book is intended to give students a broad understanding of money and how the money we use today differs from money used in the past and money discovered in isolated subcultures. It examines money as a medium of exchange, a fundamental ingredient in credit markets, and an instrument of monetary policy. In Chapter 1, the author discusses exchanges and the transaction costs associated with them. He states the definition of money as a medium of exchange but adds that it also serves as a store of value, unit of account, and standard of deferred payment. Gerdes describe money as portable, divisible, durable, and made from objects that are relatively scarce. He also discusses the three types of monetary systems: commodity, fiduciary, and fiat. He then provides ways to calculate the value of money.

Money and Banking: An Intermediate Market-Based Approach is a six-chapter book published by Business Expert Press in 2017 and written by William D. Gerdes, Professor of Economics at Clarke University. This book is intended to give students a broad understanding of money and how the money we use today differs from money used in the past and money discovered in isolated subcultures. It examines money as a medium of exchange, a fundamental ingredient in credit markets, and an instrument of monetary policy. In Chapter 2, Gerdes discuss ways to determine the relationship between money and economic activity. He highlights Fisher's equation, MV=Py, to show that the money supply and the price of goods are directly related and that the production of goods and services and price of goods are indirectly related. He also uses this equation of exchange to analyze the relationship between money and the economy, highlighting what this relationship can tell us about inflation, real GDP, and the long-run purchasing power of money. He then discusses a version of the equation that expresses the same relationships between variables but in terms of growth rates: dM/M + dV/V = dP/P + dy/y

Money and Banking: An Intermediate Market-Based Approach is a six-chapter book published by Business Expert Press in 2017 and written by William D. Gerdes, Professor of Economics at Clarke University. This book is intended to give students a broad understanding of money and how the money we use today differs from money used in the past and money discovered in isolated subcultures. It examines money as a medium of exchange, a fundamental ingredient in credit markets, and an instrument of monetary policy. In Chapter 3, Gerdes discusses the relationship between the interest rate and three intertemporal economic relationships: the marginal productivity of capital, the price of credit, and the marginal rate of time preference. He provides graphs to show how shifts in the supply and demand of loanable funds affect the interest rate and differentiate between real and nominal interest rates, providing thorough definitions of each.

Money and Banking: An Intermediate Market-Based Approach is a six-chapter book published by Business Expert Press in 2017 and written by William D. Gerdes, Professor of Economics at Clarke University. This book is intended to give students a broad understanding of money and how the money we use today differs from money used in the past and money discovered in isolated subcultures. It examines money as a medium of exchange, a fundamental ingredient in credit markets, and an instrument of monetary policy. In Chapter 4, the author discusses the role of banks as both depository institutions and conduits for the implementation of monetary policy. He outlines the money supply model (M = B (m)), which is used to examine factors that determine the total quantity of money in an economy. Gerdes then discusses four general instruments of monetary policy: open market operations, discount window/discount rate, reserve ratio requirements, and interest payments on bank reserves. He also discusses systems in which a central bank directs credit to specific markets using selective credit controls.

Money and Banking: An Intermediate Market-Based Approach is a six-chapter book published by Business Expert Press in 2017 and written by William D. Gerdes, Professor of Economics at Clarke University. This book is intended to give students a broad understanding of money and how the money we use today differs from money used in the past and money discovered in isolated subcultures. It examines money as a medium of exchange, a fundamental ingredient in credit markets, and an instrument of monetary policy. In Chapter 5, Gerdes discusses the differences between commodity money and fiduciary money. He outlines the effects of fiat money on monetary nationalism, inflation, services provided by money, and economic growth. The chapter also discusses discretionary monetary policy and its transmission mechanisms and targets. Gerdes then outlines the Federal Reserve's response to the Great Recession of 2008-2009, highlighting the unprecedented nature of this monetary policy.

Money and Banking: An Intermediate Market-Based Approach is a six-chapter book published by Business Expert Press in 2017 and written by William D. Gerdes, Professor of Economics at Clarke University. This book is intended to give students a broad understanding of money and how the money we use today differs from money used in the past and money discovered in isolated subcultures. It examines money as a medium of exchange, a fundamental ingredient in credit markets, and an instrument of monetary policy. In Chapter 6, Gerdes examines critiques of monetary policy. He discusses Milton Friedman's critique that the use of discretionary monetary policy has resulted in increased economic instability. He applies Friedman's growth model to simulate what would've happened had the Federal Reserve followed Friedman's rule. Gerdes then turns to examining interest rate targeting and problems the Fed encounters when using this method. He also discusses how the rational expectations theory offers a critique of monetary policy. Finally, he turns to the Austrian critique of monetary policy.

Producing Written and Oral Business Reports: Formatting, Illustrating, and Presenting is a five-chapter book written by Dorinda Clippinger, a consultant, writer, and former lecturer in management at the Darla Moore School of Business at the University of South Carolina. Her book is intended to help managers, MBA students, and upper-level college students develop business reporting skills. It provides guidelines for drafting, formatting, and illustrating written reports on your own or on a team. In Chapter 1, Clippinger outlines how to choose the best report style for a given purpose or audience. She then instructs how to organize and deliver the report. She provides charts to illustrate when and how to use certain report structures or grammatical devices. She emphasizes the importance of editing reports thoroughly before presenting them and empathizing with readers so that the writing is easy to comprehend.

Producing Written and Oral Business Reports: Formatting, Illustrating, and Presenting is a five-chapter book written by Dorinda Clippinger, a consultant, writer, and former lecturer in management at the Darla Moore School of Business at the University of South Carolina. Her book is intended to help managers, MBA students, and upper-level college students develop business reporting skills. It provides guidelines for drafting, formatting, and illustrating written reports on your own or on a team. In Chapter 2, Clippinger provides guidelines for formatting a report once it is planned, drafted, and revised. She emphasizes the importance of a report's formatting to making the report easy to read and respond to. She states that you can create effectively formatted reports by following guides for designing documents, knowing traditional formats (memo, letter, and manuscript), and mastering new formats (e-mail, web page, report decks, and infographics). She goes through formatting techniques and instructs how to use both traditional and modern formats.

Producing Written and Oral Business Reports: Formatting, Illustrating, and Presenting is a five-chapter book written by Dorinda Clippinger, a consultant, writer, and former lecturer in management at the Darla Moore School of Business at the University of South Carolina. Her book is intended to help managers, MBA students, and upper-level college students develop business reporting skills. It provides guidelines for drafting, formatting, and illustrating written reports on your own or on a team. In Chapter 3, Clippinger outlines the benefits of using visuals in reports. She then guides readers on choosing which type of visual is appropriate for a report and then constructing said visual and provides online resources for creating visuals.

Producing Written and Oral Business Reports: Formatting, Illustrating, and Presenting is a five-chapter book written by Dorinda Clippinger, a consultant, writer, and former lecturer in management at the Darla Moore School of Business at the University of South Carolina. Her book is intended to help managers, MBA students, and upper-level college students develop business reporting skills. It provides guidelines for drafting, formatting, and illustrating written reports on your own or on a team. In Chapter 4, Clippinger outlines how to report business research. These reports provide data related to a business problem and interpret said data, but they offer no conclusions or recommendations. Clippinger dissects these reports, clarifying the separate parts of the report body. She provides guides for deciding when to include certain parts and then creating the report itself. She also discusses working in teams on business research reports.

Producing Written and Oral Business Reports: Formatting, Illustrating, and Presenting is a five-chapter book written by Dorinda Clippinger, a consultant, writer, and former lecturer in management at the Darla Moore School of Business at the University of South Carolina. Her book is intended to help managers, MBA students, and upper-level college students develop business reporting skills. It provides guidelines for drafting, formatting, and illustrating written reports on your own or on a team. In Chapter 5, Clippinger discusses planning and delivering oral reports. She offers guidance on presentation aids, rehearsing presentations, and dealing with nervousness. She also provides nonverbal ways to enhance your presentation skills that include walking and gesturing in certain ways.

Excellence in Internal Communication Management is a 10-chapter book published by Business Expert Press in 2017 and written by Rita Linjuan Men, Associate Professor of Public Relations at the University of Florida, and Shannon A. Bowen, Professor of Public Relations at the University of Southern California. The authors combine theories, research insights, practices, as well as current issues and cases into a comprehensive guide for internal communication managers and organizational leaders on how to communicate effectively with internal stakeholders, build ethical organizational cultures, and engage employees in a rapidly-changing business environment. In Chapter 9, the authors discuss how to measure the value of internal communication. They write that internal communication can be measured at the outputs, outtakes, outcomes, and business impact levels and that both quantitative and qualitative research methods can be used to gather data. "Big data" analytics can be used to determine correlative relationships and improve communication practices.

Excellence in Internal Communication Management is a 10-chapter book published by Business Expert Press in 2017 and written by Rita Linjuan Men, Associate Professor of Public Relations at the University of Florida, and Shannon A. Bowen, Professor of Public Relations at the University of Southern California. The authors combine theories, research insights, practices, as well as current issues and cases into a comprehensive guide for internal communication managers and organizational leaders on how to communicate effectively with internal stakeholders, build ethical organizational cultures, and engage employees in a rapidly-changing business environment. In Chapter 1, the authors highlight the importance of effective internal communication and outline historical approaches to corporate structures and communication in the workplace. They then outline five emerging trends that are shaping internal communication practices, including employee engagement, technological advancement, ethics and value communication, leadership communication, and measurement and evaluation.

Excellence in Internal Communication Management is a 10-chapter book published by Business Expert Press in 2017 and written by Rita Linjuan Men, Associate Professor of Public Relations at the University of Florida, and Shannon A. Bowen, Professor of Public Relations at the University of Southern California. The authors combine theories, research insights, practices, as well as current issues and cases into a comprehensive guide for internal communication managers and organizational leaders on how to communicate effectively with internal stakeholders, build ethical organizational cultures, and engage employees in a rapidly-changing business environment. In Chapter 2, the authors argue that managers must understand and organize their employees in order to communicate effectively with them. They call employees and the groups they form "internal publics," writing that employee communications should be targeted at subsets of the employee population by segmenting employees based on demographic characteristics and common interests. Segmenting employees based on an organization's hierarchical structure can also be useful in devising targeted communications, as each level has different needs, responsibilities, and methods of communication. The authors also cover Grunig's situational theory of publics and summarize characteristics of today's workforce, which include multigeneration, diversity, globalization, powered by technology, and an emphasis on work-life balance.

Excellence in Internal Communication Management is a 10-chapter book published by Business Expert Press in 2017 and written by Rita Linjuan Men, Associate Professor of Public Relations at the University of Florida, and Shannon A. Bowen, Professor of Public Relations at the University of Southern California. The authors combine theories, research insights, practices, as well as current issues and cases into a comprehensive guide for internal communication managers and organizational leaders on how to communicate effectively with internal stakeholders, build ethical organizational cultures, and engage employees in a rapidly-changing business environment. In Chapter 3, the authors illustrate a model for internal communication based in ethical decision making. They discuss the central role that an organization's governance and regulations have in establishing an ethical workplace culture. They write that public relations divisions have the resources to understand stakeholder values and therefore can most effectively use these to develop a corporate conscience. The authors also highlight a deontological ethical framework for guiding internal relations and provide a step-by-step model that organizations can use to make principled decisions, which includes actions that promote honesty, candor, dialog, collaboration, respect, and good intention with stakeholder communities. They also emphasize the power of leaders in modeling ethical behavior and creating a culture where this is the norm.

Excellence in Internal Communication Management is a 10-chapter book published by Business Expert Press in 2017 and written by Rita Linjuan Men, Associate Professor of Public Relations at the University of Florida, and Shannon A. Bowen, Professor of Public Relations at the University of Southern California. The authors combine theories, research insights, practices, as well as current issues and cases into a comprehensive guide for internal communication managers and organizational leaders on how to communicate effectively with internal stakeholders, build ethical organizational cultures, and engage employees in a rapidly-changing business environment. In Chapter 4, the authors discuss both senior leadership communication and supervisory leadership communication. They highlight the power that leaders have to set the tone for internal communication and influence the organization's reputation in the eyes of both internal and external stakeholders. The authors also write that senior leaders should rely on face-to-face communication and social media to have meaningful communication with employees. Supervisors are tasked with communicating their competence and effectiveness. The authors write that supervisors should aim to create a climate characterized by two-way, transparent communication. The chapter also summarizes research-driven principles that can inform leaders at all levels as they communicate with employees.

Excellence in Internal Communication Management is a 10-chapter book published by Business Expert Press in 2017 and written by Rita Linjuan Men, Associate Professor of Public Relations at the University of Florida, and Shannon A. Bowen, Professor of Public Relations at the University of Southern California. The authors combine theories, research insights, practices, as well as current issues and cases into a comprehensive guide for internal communication managers and organizational leaders on how to communicate effectively with internal stakeholders, build ethical organizational cultures, and engage employees in a rapidly-changing business environment. In Chapter 5, the authors discuss communication channels that organizations can use to communicate with internal stakeholders. They highlight face-to-face communication, print publications, videoconferencing, e-mail, social media tools, intranet, blogs, SNSs, and social messengers. They write that face-to-face communication is the most preferred channel because it is instant, interactive, and personal, but they acknowledge the benefits of each mode of communication. The chapter also discusses criteria that companies and leaders can use to choose channels for certain messages and audiences. These criteria include audience needs, available resources, delivery speed, sender objectives, message attributes, channel attributes, and characteristics of receivers.