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  • Wingreens Farms: Sustainable Growth

    In 2016, the managing director of Wingreens Farms, a social enterprise based in India, was considering the company's future. Wingreens Farms partnered with rural Indian farmers living in poverty to produce and sell homemade processed foods, including salsas, dipping sauces, hummus, garlic butter, breads, teas, organic fresh pickled sprouts, microgreens, and wheatgrass. This small company had a unique, sustainable, and profitable business model with a managed sales turnover worth ?160 million (US$2.4 million) in 2016. However, the managing director wondered whether Wingreens Farms could eventually transition from a small, personalized, family-owned company to a large systems- and process-driven organization. Could the company retain its commitment to ethical values and its handmade, labour-intensive production methods if it began competing against factory-produced, cheaper products from large, organized companies?
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  • Launching Mobile Financial Services in Myanmar: The Case of Ooredoo

    In June 2013 Ooredoo was awarded one of two telecommunication licenses to operate in Myanmar-where cellphone penetration was less than 10%. Less than 18 months later, Ooredoo launched voice and data services. This case includes information on the global telecom industry, focusing on services unique to developing countries, and asks students to consider how and when Ooredoo should launch mobile financial services in the country.
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  • The Children's Hospital of Philadelphia: Network Strategy 2016

    Children's Hospital of Philadelphia (CHOP) began as a stand-alone hospital in the heart of downtown Philadelphia in 1855. By 2016 the CHOP Care Network stretched across Pennsylvania, New Jersey, and the New York metropolitan area, providing a wide range of services from primary care to complex specialty care. In 2016, U.S. News and World Report had ranked CHOP as the number 2 pediatric hospital in the nation and among the top 10 in 10 pediatric specialties. CHOP's residency program for training pediatricians was also ranked number one in the country. Madeline Bell, who had been President and Chief Operating Officer, was named Chief Executive Officer in 2015. A pediatric nurse who became a hospital administrator, Bell saw the network as a means to serve more patients, improve pediatric care, and address the challenges posed by a rapidly changing health care environment.
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  • Clover Food Lab in 2016

    Ayr Muir, founder and CEO of Clover Food Lab, has grown his restaurant chain from a single food truck to 11 thriving stores but he has no interest in running a regional chain. His ambition is to change the way America eats and his goal is national expansion. As he surveys the competitive landscape and the forces shaping the restaurant industry in 2016, however, he must decide whether to pause the company's planned expansion beyond the greater Boston area and pursue other opportunities for growth or continue to expand Clover's geographic footprint.
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  • Tesla's Bid for SolarCity (A)

    In October 2016, Tesla asked its shareholders to ratify their $2.4 billion bid for SolarCity. Tesla had announced a series of large projects in the preceding months including the unveiling of the Model 3, the new Solar Roof, and pushing forward the opening of the Gigafactory. All of these projects required high upfront costs, and with SolarCity's debt burden, investors were left questioning whether the acquisition imposes too much financial risk on Tesla as well as the motives behind the move. Weeks prior to the merger, Tesla released its third-quarter financials, which reported record-breaking deliveries, GAAP profits (for the second time in the company's history) of $22 million, and positive free cash flow of $176 million. With Wall Street expecting a loss, these results came as a shock. Yet, questions remained regarding the quality of these earnings, which benefitted from the company's sales of zero emission vehicle tax credits and the cancellation of its resale value guarantee program. With the ISS backing Tesla's merger proposal in the days leading up to the final vote, institutional investors and shareholders wondered whether they should vote for or against the deal.
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  • J.C. Penney: Tough Choices for Allen Questrom

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  • Raintree Resorts International: Envisioning Unique Adventures

    In early 2017, the chief executive officer (CEO) of Raintree Resorts International, Inc. was contemplating the next moves for the timeshare company he had founded in 1997. He and his team had focused their attention on creating and developing properties in the world's top destinations. The CEO felt privileged to have built the best vacation destinations for people, but the company was at a turning point. He was intrigued by disrupters in the broader industry of hospitality, such as Airbnb (the largest provider of rooms without hotel ownership) and Uber (the US$66 billion company that provided rides but did not own a single taxi). Should the CEO grow his company's existing properties, develop new ones, or do something else entirely?
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  • QualityKiosk: Drawing Up a Sales Strategy

    QualityKiosk Technologies Private Limited (QualityKiosk) was an information technology company providing software application testing and quality assurance services to banks and insurance companies in India. In 2015, QualityKiosk had over 70 per cent penetration in the insurance sector in terms of numbers of customers, and only 30 per cent penetration in the banking sector. Anuroop Krishna, head of QualityKiosk's banking vertical, must put together a coherent sales strategy for 2016-17, and present his recommendations to QualityKiosk's chief executive officer.
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  • Mr. Garments: After the Fire

    In 2003, a garment factory in Pakistan burned down, leaving the owner with over US$1 million in debt and no way to fulfill his orders. In the wake of the fire, the owner needed to determine how to use the resources he still had to meet his delivery obligations and pay the raw materials suppliers-as well as what to do next with his company.
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  • Spanx Inc.: Growth Dilemma for a Shapewear Leader

    Spanx Inc., founded in 2000, was a U.S. intimate apparel company that sold body shaping undergarments known as shapewear. Through word-of-mouth marketing by celebrities and consumers, Spanx achieved 2016 sales of US$400 million globally. However, Spanx's leadership position was being threatened by a shift in consumer preferences, medical concerns over the dangers of compression wear, and competitors launching more comfortable products in the active wear category. Would Spanx be able to sustain its growth or was it beginning its decline?
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  • Credit Guarantee Corporation: Accommodating an Expansion Strategy

    In September 2011, the chief risk officer of Credit Guarantee Corporation Malaysia Berhad (CGC) was mulling over a pressing problem. CGC was looking to expand its business in Malaysia from just giving guarantees to small and medium enterprises to also providing direct loans (direct-lending products). The change required a major overhaul in business strategy and an increase in eligibility criteria. Previously, most criteria were checked manually by CGC for each of its clients-a slow and unreliable process. Given the recent developments, how could CGC revise its business rules in order to accommodate its expansion strategy?
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  • Bayer-Monsanto: The Challenges of a Mega Merger

    In September 2016, German-based Bayer AG (Bayer) and U.S.-based Monsanto Company (Monsanto) agreed to merge entities to create a global leader in agriculture. The combined entity would benefit from Monsanto's expertise in seeds and traits, and from Bayer's wide range of crop protection products. Bayer would acquire Monsanto for $128 per share, a high 44 per cent premium in an all-cash transaction. There were issues with the deal, which included antitrust concerns, which could require subsequent divestments, and Monsanto's brand image, owing to its involvement in controversial business operations. Given these issues, would Bayer's diversification into agrochemicals by merging with Monsanto be able to create sufficient synergies and deliver economic benefits to shareholders, while meeting expectations from other stakeholders at different levels?
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  • Sunmoon: Transforming an Asset Heavy Legacy Business Model

    Set in 2016, this case presents the ten-year long journey undertaken by SunMoon to transform its legacy business model that had led the company to become a loss-making, cost-inefficient and debt-ridden entity in 2007. Gary Loh, who joined the company in 2007, spearheaded the efforts to restructure the debt, modernise operations, and change the business model. However, the process was arduous, being besieged on one hand by financial issues such as capital inadequacy, downward spiral in revenues and increasing losses; and on the other hand by operational issues such as inter-personal conflicts, debt settlement challenges and labour unrest. The case further discusses how SunMoon, after having divested its non-performing assets and non-core businesses, set out to achieve its new strategic vision to be an asset-light, brand-focused, and consumer-oriented company. Its new business model centred on building and leveraging SunMoon's brand equity, developing a larger retail network across more geographies and dealing in a wider range of products. While SunMoon's deal with Yiguo (Alibaba backed) - the leading fresh food e-commerce company in China, was a testament to its new model, fruits being a commodity product and the highly fragmented nature of the industry raised various concerns: Would SunMoon be able to become the industry benchmark in quality for both buyers and growers, and provide an aggregator platform like Uber or Airbnb? Would it be able to create the last mile connectivity with end-consumers and provide brand differentiation among them?
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  • Micro Insuring Low-Income Consumers through Innovative Channels (A)

    The case illustrates how Microensure deploys strategies for the bottom-of-the-pyramid (BoP) as the cornerstone of a successful, cost-efficient scale-up that aims to democratize insurance in countries where consumers have very low incomes.
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  • Humanitarian Agility in Action (A): The 2015 Yemen Crisis

    Agility is often mentioned but seldom defined or clearly illustrated. This case discusses UNICEF's response to the sudden disruption of its aid supply chain to Yemen after the bombing started in 2015. It illustrates how a forwarding hub was quickly established in Djibouti and dhow vessels were used to reach small Yemeni ports from there. The case analyzes the supply chain, the organizational and strategic aspects of agility and discusses how UNICEF can further develop its strategic agility as an organizational capability. It can be used in supply chain and strategy classes, as well as classes on change management and fast decision making processes in organizations. If you buy the case you will get access to all three parts, A, B, and C. Part A outlines the events leading up to the Yemen Crisis and presents the challenges faced by UNICEF. Part B then describes UNICEF's response to the crisis, and part C gives an analysis of this response. Parts B and C are restricted to instructors and only available on the dedicated case website https://cases.insead.edu/humanitarian-agility, but can be distributed to students as well.
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  • Careem vs. the Ride-Hailing Goliath: Abraaj Journeys Further Into the Tech-enabled Consumer Space

    Careem, a Dubai-based ride-hailing company, was founded in 2012 in the United Arab Emirates (UAE) by two ex-McKinsey consultants who saw a gap in the transport market. Started as a web-based car booking service for corporate clients, Careem had evolved into a leading application-based booking service in the Middle East and North Africa (MENA) region, with a differentiated business model tailored to the tastes and preferences of Middle Eastern consumers. Fuelled by venture capital funding rounds in September 2013 and December 2014, Careem was again on the fundraising trail in 2015 for a Series C investment round to further scale its existing business and continue its roll-out across MENA. The Abraaj Group, a leading emerging markets private equity investor, was interested, but with Uber competing fiercely in the MENA region, it had to decide whether Careem could compete with its well-funded global competitor.
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  • "Nobody Ever Disagrees" (A)

    The president of the Belgian consumer goods subsidiary of a large American conglomerate thought he had inherited a loyal, lean, efficient, and capable management team to help him accelerate the growth and profitability of the decades-old, moderately successful subsidiary. Yet after six months in his current position, not much had improved. Financial performance had not regressed-just not expanded or accelerated.
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  • Paris Baguette: Quintessentially French with Love from Korea

    This case is set in February 2016, when Paris Baguette (PB) has just been declared the winner at the most prestigious baking competition in the world held each year in Paris. PB had started operations in 1945 with a small bakery in Korea. By 2014, it boasted of 3,200 outlets in South Korea, and another 200 plus outlets across China, USA and Southeast Asia. Buoyed by its international appeal, the company entered France, opening its first store in 2014 and the second store in 2015. Positioned as a 'premium health conscious brand', PB quickly found resonance with the French by diligently following traditional baking standards, suitably localising the innovative menu and offering a café-style service. Its success in France was paving the way for further expansion into other European markets. This was significant given that the Korean domestic market was intensely competitive and heavily regulated against corporate bakeries - so future growth in all likelihood could only come from the international operations. The question now is to decide the appropriate strategy for the bakery brand when entering other European markets. Which country or countries should it go to after France? Should it leverage on its selling proposition of 'French-ness', or should it find a staple bread specific to each European country and replicate the strategy followed in France?
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  • Corporate Venture Capital Primer

    The corporate venture capital (CVC) primer follows the journey of Claudia Fan Munce, the head of CVC for a major software and hardware conglomerate, as she and her team source and diligence partnership opportunities with startups in the healthcare industry. Along the way, students learn about the history of CVC, the relationship between CVCs and traditional venture capital, and underlying motivations behind many CVC deals.
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  • Tesla Motors: Financing Growth

    The case analyzes the equity market value of Tesla Motors, the electronic car company founded and led by Elon Musk. Wall Street analysts are wildly divided on the future growth prospects for this company, and analysts' one year share price targets range from $160 to $500. The case explores in detail the valuation case made by two analysts covering Tesla, one a bull on the stock and one who is bearish. Students are asked to consider the arguments and the analytical approaches employed by each. Is Tesla a good investment or not?
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