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 For over two decades, Paul Delp, the President of Lansdale Warehouse, had faced a daunting challenge; the Stony Creek rail line, which provided rail service to his warehousing business in Lansdale, Pennsylvania (PA), USA, had suffered from deteriorating track conditions and poor service. These issues resulted in delayed and disrupted shipments, lost customers, increased costs, and a decline in customer satisfaction, causing Delp to fear for the viability of his business. Despite several efforts, Delp had struggled to gain the attention of the two Class I railroad companies that jointly owned the rail line to his facility. With over 60 years of business under his belt, Delp faced one of his most significant challenges yet—finding a solution to keep his business afloat.

As a leading education company in China, the New Oriental Education Technology Group is constantly responding to the challenges. In 2021, in response to the COVID-19 pandemic and China’s “double reduction’”policy, New Oriental was actively engaged in a strategic transformation, seeking new directions. Major actions include joining the live e-commerce track, partnering with farmers and rural enterprises, and selling agricultural products on e-commerce platforms. New Oriental has achieved remarkable results in 2022 by highlighting its unique approach to live e-commerce. However, the company is finding it hard to sustain its current success, so New Oriental needs to determine its future directions.

On March 24, 2015, the chief executive officer of SVB Financial Group Inc., the parent company of Silicon Valley Bank, was testifying to a US Senate committee. His goal was to provide evidence in support of raising the threshold of US$50 billion in assets, for Silicon Valley Bank’s application for enhanced prudential standards under the Dodd-Frank Act. Silicon Valley Bank was above the threshold of $10 billion for some enhanced prudential standards, and close to the $50 billion cut-off for the full array of enhanced prudential standards. By the end of 2021, Silicon Valley Bank still fell below strict scrutiny from the enhanced prudential standards, despite having experienced rapid growth since the US Senate testimony. With the rapid growth of its deposits, the bank was facing a dilemma. Given the nearly zero rates on short-term bonds as of the end of 2021, should Silicon Valley Bank chase the higher yields provided by longer-term bonds and accept higher interest rate risk? What risk management practices should the bank follow? With its deposit base largely uninsured, would the bank’s risk exposure become an issue?

Spreadsheet to accompany product W34036.

Makoye Safaris, a jungle safari tour company based in Tanzania founded by Vicent Makoye, offered fully guided, safe, and environmentally friendly tours largely to international tourists. The tours were private, custom designed, and flexible and included airport pick-up and drop-off, accommodation, transportation, and three meals daily. Makoye wanted the company to grow and acquire a larger market share. However, in 2020, the COVID-19 pandemic spread worldwide, and Tanzania’s tourism sector went into a downturn. Although the number of tourists started to increase in 2021, Makoye Safaris needed a good marketing plan to achieve its target of doubling the number of international tourists it served by 2025.

In 2022, Adani Cement was in conflict with transport unions due to a dispute over freight costs. The company had recently acquired two new cement manufacturing plants in the state of Himachal Pradesh, India, but abruptly closed their operations in December 2022 due to rising freight costs. The plant closures, aimed at seeking lower freight charges, surprised and angered thousands of truck drivers. It was imperative to resolve the deadlock between Adani Cement and the transport unions over freight rates.

In 2022, ToyBox Education Project sought to empower families to grow literacy, numeracy, and wellness starting at home. Based in Winnipeg, Canada, ToyBox Education Project provided an opportunity for students at the undergraduate and graduate level to complete several strategic assessments of a social enterprise within a post-secondary institution. The Faculty of Education at the University of Winnipeg had developed a number of tools to assist caregivers of children between ages two and eight to support their academic (i.e., literacy and numeracy) and social (i.e., wellness) development. The faculty received operational and research funding for three years. However, ToyBox Education Project had to find a financial model for long-term sustainability as well as develop its own capabilities to deliver its products and services.

The bindi brand Pearl Eyeflax was marketed by micro organization Payal Novelty Private Limited (PNPL), based in Bhubaneshwar, India. A bindi had rich traditional importance and was historically a critical part of the attire worn by women in India. However, over time the bindi had evolved to become more of a fashion accessory. With the rise of fusion fashion and growing international popularity of the bindi as a fashion accessory, the director of PNPL had to consider how best to showcase the bindi and devise possible branding and segmentation strategies to help the company reach an ambitious sales target of ₹25 million by 2023. What new segments and positioning strategies could PNPL focus on? What kind of branding strategies would spur growth? And should PNPL position the bindi as a cultural product or a fashion accessory?

In the throes of a global pandemic, on May 3, 2021, Exide Industries Limited (EIL) faced a critical juncture. The managing director (MD) and chief executive officer (CEO) convened the executive committee in Kolkata, India, to grapple with the choice between human capital and robotic process automation, specifically in the realm of accounts payable (AP) processes. Balancing tangible benefits and intangible costs, the executives debated the impact on employee morale and company culture. Amidst the complexities, the MD and CEO aimed to chart a course that harmonized innovation with tradition, ensuring automation fortified rather than undermined EIL’s core strengths. Focused on the vital AP processes, the senior vice president (SVP) of corporate accounts and the IT team initiated an exploration, recognizing the need to navigate a delicate equilibrium between human insight and technological advancement. The narrative unfolds in a bustling city, against the backdrop of a pandemic-altered economic landscape, as EIL seeks a path forward that preserves its unique human capital while embracing the transformative potential of automation.

This case follows the situation arising from the unprecedented circumstances of COVID-19, which forced the Eastern Mindfulness company to transition the business from physical to virtual interactions. Mr. Alok Taunk had successfully started Eastern Mindfulness, which offered interactive and engaging seminars, online courses, and mobile applications (MindFeed) that addressed holistic wellness, performance, and self-development. However, because of the unprecedented circumstances of COVID-19, Mr. Taunk had to cancel all his bookings and return to the clients any advances.

When the new chief executive officer joined MX Player, the video streaming business in India was undergoing a content boom and witnessing many changes due to shifting media consumption patterns and the penetration and exponential growth of Western video streaming platforms such as Netflix and Amazon Prime Video. The structure of the Indian video-streaming content and consumer market was changing, with global streaming platforms inadvertently segmenting Indian consumers according to which platforms they could afford. Western streaming platforms had thus led to a category of aspirational consumers who desired distinct content but were not yet willing or able to pay for it. MX Player provided a solution to this audience by offering high-quality compressed video content for free. But could it address the needs of a growing number of digital customers and still be successful amidst the formidable competition in the OTT market?

In 2008, Goldwind bought 70 per cent of Vensys’ shares through its German subsidiary to obtain a range of strategic assets, including a professional research and development team and associated design capabilities, intellectual property rights of permanent magnet direct drive (PMDD) technology, and corresponding wind turbine designs. Over the years, the post-merger integration (PMI) process of an emerging market multinational enterprise (EMNE) and a developed country multinational enterprise (DMNE) saw many conflicts. By the end of 2021, the general manager of Goldwind Germany needed to strengthen the integration process between the two companies to facilitate its growth in Europe and elsewhere.

Tony Rao, co-founder and director of Thorne Valley Meats (Thorne Valley), must decide whether to continue working with the family-run butcher shop that has been producing his high-quality grass-fed beef jerky, or to move to a new, but untested, facility. The butcher shop has been working with Thorne Valley for years and has produced jerky that is satisfactory, but recently it has been struggling to manage its own growth, employee turnover, and pandemic restrictions. These outside forces are causing a sharp decline in the quality of Thorne Valley’s jerky. The butcher shop has asked Rao if he would be willing to purchase a new piece of equipment on its behalf to help resolve the quality issues. The new processing plant, meanwhile, is located in a long-standing butcher shop recently acquired by entrepreneur Julie Martin. While Martin is passionate and ambitious, it is unclear how successful the new venture will be. She has no entrepreneurial experience and is looking to make significant changes to her product offering.

29Blinco, a Perth, Australia-based marketing consultancy, found early success by specializing in the energy transition sector, supporting resource and engineering companies working toward de-carbonizing industrial practices and enabling a clean energy future. Two years after its inception, annual revenues had grown fast, but 29Blinco had also become a victim of its own success: the business model and principles that differentiated its brand promise seemed to be holding it back from meeting growing demand for its services. The founders and directors at 29Blinco faced critical decisions about whether to compromise on their business model and principles. Could they service more clients and work without undermining what they had built and what they stood for?

In May 2021, a recent MBA graduate and retail investor, read an announcement about Monde Nissin Corporation launching an initial public offering of 3.6 billion shares at ₱13.50 per share. The company expected to raise ₱48.6 billion in the largest common share offering ever in the Philippines, while the country was still in the middle of a COVID-19 pandemic lockdown. However, economic and stock market conditions were expected to improve after the availability of vaccines and anticipated end of the lockdown. The investor planned to run a discounted cash flow valuation and comparable multiples analysis of Monde Nissin Corporation to determine if he should invest in the initial public offering. He also wanted to assess the attractiveness of the food industry and the merits of investing in the company, which was the market leader in all of its product categories.

This student spreadsheet accompanies product W34797.

This instructor spreadsheet accompanies product W34798.

This case looks at the issues involved in planning the 2022 convocation (graduation) ceremony at the Delhi-based Trident Institute of Management and Entrepreneurial Studies (TIMES). The dean of academics, who was responsible for piloting the convocation, needed to be certain that the ceremony could be completed within a limited time to accommodate the schedule of the chief guest (the leader of a multinational conglomerate). The convocation had two parts: the award of medals and certificates to outstanding students and the conferring of degrees and diplomas on the other graduands. The challenge faced by the dean of academics was determining whether the graduands could walk across the stage, collect their medal and/or certificate, and pose for a photo within the stipulated time. The case looks at the convocation from a process perspective, whereby a mismatch between supply and demand can result in waiting times and may also mean that an inventory is needed. The problem in the case is suitable for analysis using Little's law, which states that the average inventory equals the average flow time multiplied by the average flow rate. This short case is concerned with various process parameters such as bottlenecks, capacity, loading, inventory, flow rate, throughput rate, takt time, and cycle time.

In 2019, the director of the newly minted Digital Services Lab at JOB Co. found himself on the brink of a crucial meeting with the company's chief executive officer. The focal point of their impending discussion rested on the stagnation of progress in the Mentor 2.0 project—an initiative conceived to embody an agile paradigm in digital transformation, championed by an inventive Scrum team. Despite the project's noble intentions, the journey towards agility had proven to be riddled with formidable challenges for the team. The director, acutely aware that the destiny of Mentor 2.0 was intricately intertwined with the prosperity of the Lab, the linchpin of JOB Co.'s digital metamorphosis, grappled with the necessity of explaining the situation accurately. The imminent meeting stood as a decisive moment for him to carefully consider the most effective strategy. He understood that the future path of the Mentor 2.0 project held significant implications for the Lab—a pivotal force guiding JOB Co.'s digital evolution.

In January 2021, an equity analyst in the Student Managed Investment Fund of the Asian Institute of Management was trying to estimate the weighted average cost of capital (WACC) of Aboitiz Power Corporation (AP) based on the capital asset pricing model. The WACC estimate would be part of her discounted cash flow valuation, which would then help her determine whether or not the fund should invest in Aboitiz Power Corporation. AP was a leading power generation and distribution company in the Philippines with ₱81.1 billion in revenues over the nine-month period ended September 2020. The Philippines was in the middle of a lockdown related to the COVID-19 pandemic, and while the stock market was showing signs of recovery, the analyst was worried that record low interest rates might exert unwarranted downward pressure on her WACC estimate and artificially raise her discounted cash flow valuation of AP. The company’s WACC had decreased from 2019 to 2020, reflecting a lower risk-free rate, lower borrowing rate, lower stock price, and resulting weight of equity. The analyst needed to explore potential adjustments to normalize the WACC away from pandemic conditions in order to confirm her recommendation regarding investing in AP stock.