Addrec Solutions: Building Organizational Capabilities for Growth

內容大綱
AddRec Solutions Pvt. Ltd (AddRec), a recruitment process outsourcing firm, had had a successful year in 2011 and the founder had big plans for 2012. He dreamed of three-fold growth in the next five years without adding any new branches or losing the firm’s boutique positioning. Yet he faced more than a few challenges. Competition in the sector was increasing, not only from other vendors but also from the internal human resource departments of some of AddRec’s clients. The founder’s personal charisma, relationship management abilities and direct involvement had been instrumental in AddRec’s growth thus far, but it remained to be seen whether the company, at this point in its evolution, was ready for the next growth phase. Further, his team had a set of capabilities that would need to be aligned with the growth he envisioned. Had the time come for him to distinguish between the strategic and operational roles in the organization?
學習目標
This case is designed to help students and practitioners understand challenges related to the management of growth in a small professional services firm (PSF), especially a human resources outsourcing firm. It can be used in an MBA course on entrepreneurship and in electives on managing professional service firms, managing strategic growth and organizational capability building.<ul><li>Entrepreneurial pursuits, growth and hurdles.</li><li>Building organizational capabilities and a human resource management framework in a small PSF.</li><li>Growth strategies and talent management challenges of a small PSF.</ul></li>
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