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Cyklop: Service Domain Employees and Turnover
內容大綱
In the spring of 2016, Cyklop Packaging Systems India Private Limited (Cyklop) was facing the critical situation of high employee turnover. One out of every two employees was leaving the company each month. Although most employees were leaving voluntarily, some were being asked to leave because of below-par performance. The problem was not grave for major competitors as they were able to retain most of their employees. Cyklop’s managing director, was concerned about the impact the turnover would have on relationships with key clients. He was also worried about increasing managerial and other costs. He asked the head of human resources to analyze the problem and provide an action plan for containing turnover in the service domain.
學習目標
This case is suitable for the later stages of an introductory course on human resource management at the MBA level. It can also be used to provide insight into managing change in the workplace. The case gives students an opportunity to<br><ul><li>understand the impact of high employee turnover on a company;</li><li>analyze the costs associated with employee turnover;</li><li>discuss the reasons for employee dissatisfaction in an organization;</li><li>discuss strategies for motivating employees in the service industry; and</li><li>discuss the challenge associated with introducing change in the workplace.</li></ul>