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IndCo: Challenges of Designing and Implementing Customized Training
內容大綱
In March 2017, a training manager at IndCo, a large Indian manufacturing conglomerate, faced a pressing problem. She had been asked by one of IndCo’s general managers to design and implement a customized training program on strategic thinking for his departmental team. Because she had prior commitments and had never conducted a training module on this topic before, the training manager sought to outsource the program to an external expert–a professor from a reputable business school. Although this arrangement seemed promising, the professor’s training proposal presented certain challenges, including cost and availability. The training manager needed to assess whether the proposal met IndCo’s requirements, and whether she had made the right decision in outsourcing this task. She had to choose her next steps very carefully to avoid displeasing any of the involved parties, while also satisfying IndCo’s budget constraints and ensuring the ultimate delivery of a high-quality training program.
學習目標
This case is suitable for use in a graduate- or postgraduate-level course on learning and development, training management, or human resource management. Using the case, students will develop an understanding of the following:<ul><li>The process of identifying training needs.</li><li>The responsibilities of the corporate learning function, with a focus on the training manager’s role.</li><li>The factors that contribute to the effective design, development, and implementation of customized corporate training programs.</li><li>How to customize the design, content, pedagogy, and structure of a training program according to the participants’ requirements.</li><li>The reasons for choosing in-house versus outsourced design and implementation of corporate training programs.</li></ul>