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Transferring Traditional Banking Skills to the Brave New World
內容大綱
As bank executives for over 30 years, Kevin Clark and Troy Wright witnessed countless opportunities to support small businesses being missed. That is what attracted them to the fintech revolution now transforming banking and financial services around the world. In this Ivey Business Journal interview, Ivey Professor Michael King sat down with Clark to discuss his transformation from old-school banker to fintech entrepreneur, not to mention his company’s evolution from industry disruptor to industry partner. Clark considers his firm, Lendified, to be a lending technology company that is taking the pain points out of borrowing for small businesses. Lendified provides a frictionless customer experience through the online application process, the speed of making decisions, and rapid access to capital. Lendified, he says, has effectively built two operating companies, but it did not start that way. Clark and Wright thought they were creating a highly effective lending business, but the credit technology turned out to be a successful software-as-a-service (SaaS) business unto itself. Furthermore, they thought their product would be sold on the basis of its efficiency, and yet what has sold the software is the customer experience.