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Three cases on Workplace Mistreatment
內容大綱
In the first of three mini-cases on workplace mistreatment, "Casual Fridays Gone Wrong," the vice-president of compliance for a collections company faced the dilemma of how to deal with a complaint about a manager's comments. The incident raised challenges for maintaining a respectful and inclusive workplace environment. In the second mini-case, "Dial 911—Health Care in Distress," a nurses' union representative at a mid-sized urban hospital needed to respond to a patient's threat to take his complaints about negligence to the media; he planned to identify the individual nurses he claimed had provided negligent care, in part due to his race. In the third mini-case, "A Toxic Academic Environment," formal harassment actions have been taken against Professor Marybeth Gasman, holder of an endowed chair at the University of Pennsylvania.
學習目標
This case can be used in undergraduate- and graduate-level courses on leadership, human resource management, organizational behaviour, and other people-management issues. It presents three mini-case examples of workplace mistreatment. After working through the case and assignment questions, students will be able to do the following:<ul><li> Explain the nature and impact of mistreatment in the workplace, including harassment and bullying.</li><li>Outline the employer's responsibilities to provide a safe, healthy, and non-discriminatory workplace, including the implementation of effective policies, practices, and procedures to deal with concerns and complaints.</li><li>Develop effective ways for leaders to manage incidents of workplace mistreatment.</li><ul>