學門類別
最新個案
- Leadership Imperatives in an AI World
- Vodafone Idea Merger - Unpacking IS Integration Strategies
- V21 Landmarks Pvt. Ltd: Scaling Newer Heights in Real Estate Entrepreneurship
- Snapchat’s Dilemma: Growth or Financial Sustainability
- Did I Just Cross the Line and Harass a Colleague?
- Predicting the Future Impacts of AI: McLuhan’s Tetrad Framework
- Porsche Drive (A) and (B): Student Spreadsheet
- Porsche Drive (B): Vehicle Subscription Strategy
- TNT Assignment: Financial Ratio Code Cracker
- Winsol: An Opportunity For Solar Expansion
Sam’s Pizzeria: Managing Peak Demand
內容大綱
In October 2018, the owner of Sam’s Pizzeria (Sam’s) in Orillia, Ontario, needed to determine how he should staff his business to keep up with an increase in demand on Halloween. Halloween had often been a source of frustration, as Sam's struggled to keep up with demand on that day. Providing customers with good-quality pizza and fast delivery was critical to Sam’s success. Not wanting to repeat the mistakes of the past, the owner knew that he would need a better plan to staff his pizzeria if Halloween were to be any different this year.
學習目標
The case was developed for use in an introductory course in operations management. The ideal audience is undergraduate students who have newly begun their business program. The case can also be used to discuss cross-training and the impact that consolidating work has on efficiency and capacity. After working through the case and assignment questions, students will be able to do the following:<ul><li>Draw a process flow.</li><li>Calculate capacity and capacity utilization.</li><li>Explain how to add capacity to meet increases in demand.</li><li>Determine the costs and benefits of adding capacity to accommodate variability in demand.</li><ul>