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Forensic Services at the Centre for Addiction and Mental Health
內容大綱
In the summer of 2019, the Centre for Addiction and Mental Health (CAMH), Canada’s largest mental health teaching hospital, found itself at the centre of a high-profile media crisis after three patients absconded from care at its forensic mental health unit. The events had led to public concern from the community, the media, and the government, putting CAMH’s reputation at risk. Much of the concern manifested through stigmatizing statements due to a common misunderstanding and ignorance towards mental health, especially in the forensic area. CAMH’s chief executive officer, Dr. Catherine Zahn, and her team had to decide how they would address the crisis both externally with the public and internally in their own organization.
學習目標
The case can be used in courses or modules on leadership, health care, non-profit organizations, and communication at the undergraduate and graduate levels. After working through the case and assignment questions, students will be able to<ul><li>increase their awareness of what it takes to lead in a crisis situation, in particular how to navigate a publicity crisis through effective communication and stakeholder management;</li><li>discuss mental health stigma in communities, especially as it relates to forensic mental health, and the role that various stakeholders (e.g., the government, the media, etc.) play in positively or negatively contributing to mental health stigma; and</li><li>understand the importance of reputation management, particularly focused around private and public funding considerations for a non-profit organization.</li></ul>