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Vancouver Coastal Health Authority Takes On COVID-19
內容大綱
The Vancouver Coastal Health Authority (VCHA), with guidance from the British Colombia (BC) Provincial Health Services Authority, had been responsible for organizing and executing an effective COVID-19 response. Its approach for testing capacity and supply chain management had been influenced by several factors: lack of supply, lack of labour, lack of testing expertise, and provincial government mandates. Although these factors had constrained the VCHA’s ability to control the virus, BC’s projected case increases posed serious concerns within the current management. The head of the VCHA wondered how she could better position the VCHA to combat COVID-19 in the long term while securing enough supplies. As she was concerned that COVID-19 cases would continue to surge, she knew this strategy had to be effective and time-sensitive.
學習目標
This case can be used to discuss the capacity of the complex COVID-19 testing system in BC. This case is suitable for undergraduate, master of business administration (MBA), executive MBA (EMBA), and executive education programs, and has been successfully used for an EMBA operations course in capacity and process analysis. This case is recommended for use in operations management, health care management, and supply chain management courses. After working through the case and assignment questions, students will be able to do the following:<ul><li>Understand how to analyze a complex health care system.</li><li>Practice computing capacity utilization with project demand.</li><li>Identify the factors that directly and indirectly influence the current supply chain and process flow for Covid-19 testing.</li><li>Assess current strategies and provide actionable solutions to address key issues.</li></ul>