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Bengaluru Airport: Crisis Leadership through a Pandemic
內容大綱
Bengaluru Airport began an expansion project worth US$2 billion in 2018, but by mid-2020 COVID-19 had severely impacted the aviation industry and reduced passenger volume at the airport by half. Although the airport’s leadership team had detected the crisis early and taken swift action, with no cure for the virus in sight business continuity and staff safety were in jeopardy. The next board meeting was in August 2020, less than seven weeks away, and the pandemic threatened to derail the expansion plans. Among other pressing questions the leadership team had to address—including whether to continue with the expansion plan, reduce its scope, or delay it—was whether they had done enough throughout the crisis to inspire confidence.
學習目標
This case is appropriate for postgraduate-level management courses in crisis management, leadership, organizational behaviour, human resource management, communication, and strategy, and for executive education and corporate leadership programs for mid- and senior-level executives. The case offers the opportunity to integrate lessons on leadership, strategy, people dynamics, and crises in complex organizational settings.<br><br>After working through the case and assignment questions, students will be able to do the following:<ul><li>Recognize a crisis and the importance of sensemaking.</li><li>Analyze the role of leadership during a crisis.</li><li>Evaluate and manage risks associated with stakeholder well-being, business continuity, and reputational equity during a crisis and post-crisis.</li><li>Design a crisis management plan to successfully lead an organization through and out of a crisis.</li></ul>