A Technical Note on The Impact of The COVID-19 Pandemic on The Fast-Food Industry

內容大綱
The COVID-19 pandemic changed many aspects of consumers’ lives and transformed the industries serving them. This note examines the impact of the pandemic on the fast-food industry and details four main ways in which the sector was affected. First, the pandemic led to an increased reliance on technology. Second, it pushed forward new restaurant designs. Third, it accelerated the rise of “ghost kitchens,” which prepared food for consumption off the premises. Finally, the pandemic contributed to the emergence of loyalty programs. All four trends were expected to continue to evolve after the pandemic.
學習目標
This note is designed for undergraduate- and graduate-level courses in marketing. After working through this industry note, students will be able to<ul><li>understand how COVID-19 affected the fast-food industry;</li><li>understand the changes that fast-food companies had to make to their operations;</li><li>analyze how COVID-19 could affect future fast-food industry trends; and</li><li>determine how fast-food companies could move their operations forward after the COVID-19 pandemic.</li></ul>
涵蓋主題
新增
新增