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Meta: Digitally Transforming Workforce Management at Scale and with Agility
內容大綱
In March 2020, as COVID-19 was declared a pandemic, Atish Banerjea, the chief information officer of Meta Platforms Inc. (Meta) was tasked during a high-stakes senior management meeting with moving the company online. Banerjea knew that the future growth of Meta was dependent on talent and digitally enabling workers. He wondered how he was going to digitize Meta’s office-centric culture, in which almost all recruitment, onboarding, and workforce management activities relied on in-person engagement and processes. Until that point, all of Meta’s focus—and Banerjea’s mandate—had been to enhance in-person work. Banerjea assembled a team to rewire Meta’s onboarding and employee experience processes. They would have to quickly lead Meta’s pivot to remote onboarding and remote work around the world at scale.
學習目標
This case is suitable for use in several business courses, including but not limited to those on leadership, innovation, entrepreneurship, information systems, and strategy at the undergraduate and graduate levels. After working through the case and assignment questions, students will be able to do the following:<ul><li>Analyze how firms respond to major crises such as the COVID-19 pandemic. </li><li>Explain the value of a boutique custom-development approach to digital transformation compared to that of generic external solutions.</li><li>Analyze the complexities of a buy-versus-build decision.</li><li>Identify and analyze the trade-offs of remote work.</li><li>Describe the role of agile decision-making, and analyze its relevance.</li><li>Describe the mechanisms that large firms use to collaborate across functional units, and explain their importance.</li></ul>