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Bay Towel: How to Maintain Service Levels without Increasing Cost
內容大綱
Bay Towel Linen and Uniform Rental Inc. (Bay Towel) was a family-owned business based in Green Bay, Wisconsin, that had been serving the state and growing organically for about 100 years. The company provided uniform and linen rental and laundry services from its head office in Green Bay and two distribution centres in central and southern Wisconsin. But in the wake of disruptions to global supply chains caused by the COVID-19 pandemic in 2020, Bay Towel faced challenges in serving customers better while reducing operating costs. The company had a few options to do so, but how could it choose the most cost-effective solution with the least investment?
學習目標
This case can be used in operations management, supply chain management, and inventory management courses and modules at the graduate and executive level. After working through the case and assignment questions, students will be able to do the following:<ul><li>Practice lean thinking.</li><li>Determine how to reduce costs and inventory while improving efficiency.</li><li>Apply a supply chain strategy.</li></ul>