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Amazon North Dakota: Balancing Diversity, Equity, and Inclusion with Staffing Needs
內容大綱
<p align="justify">This case examines the diversity, equity, and inclusion (DEI) hiring- and retention-related challenges encountered by Amazon.com’s FAR1 location in Fargo, North Dakota, at the end of 2021. John Sabo, FAR1’s general manager and hiring team leader, had one main goal: to hire and train a diverse team of 1,446 Amazonians by the facility’s opening date in December 2021. However, there were many barriers to achieving this goal, including potential candidates’ negative perception of Amazon’s workplace environment due to its negative track record of employee safety and well-being, especially with regard to under-represented groups. To complicate matters, there was a limited supply of qualified, under-represented candidates in Fargo. Could Sabo and his team find a way to meet Amazon’s DEI goals while also ensuring adequate staffing? Were there solutions they had overlooked? Should they develop separate strategies for managers and employees? Further complicating the team’s decision, DEI initiatives were not universally embraced, and there were questions on the efficacy of DEI programs. The success of FAR1 and its potential to serve as a blueprint for future warehouse expansion hung in the balance.
學習目標
The case is designed for use in undergraduate, graduate, and executive education programs, particularly in management and human resources courses. After working through the case and assignment questions students will be able to<br><br><ul><li>present the benefits of a diverse workforce as well as the roles of equity and inclusion;</li><li>describe how their perceptions of a typical Amazon workplace differed from what they read in the case;</li><li>identify the location-specific challenges that FAR1 faced;</li><li>evaluate the efforts to diversify FAR1’s workforce; and</li><li>recommend short- and long-term strategies for increasing workforce diversity while creating an environment of equity and inclusion.</li></ul>