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Orange Sky: Balancing Commitment to Cause and Well-Being
內容大綱
Orange Sky Australia evolved as an entrepreneurial non-profit organization offering two primary services for the homeless: mobile laundering of clothes and engaging in genuine, individual, face-to-face connections through conversation. In February 2024, with 73 employees and roughly 3,000 volunteers spread throughout Australia and New Zealand, the company’s recent staff engagement data indicated a decline in well-being metrics since the start of the COVID-19 pandemic in 2020, despite the strong positive organizational culture. The company’s growth strategy to double volunteer numbers within the next two years created additional challenges for how to recruit volunteer team leaders to manage and oversee daily operations as most volunteers did not want leadership roles.
學習目標
This case is intended for use in human resource management (HRM), organizational behaviour, leadership, and general management courses. It is appropriate for master of business administration and undergraduate business students. <br><br> After working through the case and assignment questions, students should be able to:<ul><li>Analyze the concept of strategic HRM and its relevance to charitable organizations in achieving their mission and goals.</li><li>Design strategies for managing the well-being of employees, considering factors such as self-care, individual and organizational values alignment, work-life balance, burnout prevention, and mental health support.</li><li>Explore the challenges of developing a volunteer base so that some move into voluntary leadership roles.</li></ul>