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Learning the L.E.A.R.N. Dialogue Process
內容大綱
This exercise introduces the L.E.A.R.N. dialogue process, a structured method for creating a psychologically safe space in which people with diverse experiences, knowledge, skills, and perspectives can discuss the complex challenges facing organizations today. During the session, students are introduced to the method, learn how to work through the five L.E.A.R.N. stages—Launch, Explore, Acknowledge, Reflect, and Notice—and are given the tools to craft and facilitate their own L.E.A.R.N. dialogues. The exercise includes an example of the L.E.A.R.N. dialogue process in which participants explore the question “How much access should employers have to monitor employees working remotely?” The L.E.A.R.N. process allows the company executives in the example to hold dialogues with employees to further understand the challenges and, over time, find solutions. Having conversations about difficult topics with people with diverse lived experiences is challenging, so this exercise provides a set of tools to guide these conversations.
學習目標
The exercise is appropriate for undergraduate and graduate students in courses focused on organizational behaviour, business ethics, organizational learning, and business communication. The goal of this exercise is to help students do the following:<br><br><ul><li>Understand the purpose and benefits of structured dialogue.</li><li>Introduce the L.E.A.R.N. dialogue model.</li><li>Participate in a L.E.A.R.N. dialogue.</li><li>Examine how dialogue can be used as a communication tool to foster more psychologically safe work environments where employees can grapple with complex ethical challenges.</li></ul>