學門類別
最新個案
- Leadership Imperatives in an AI World
- Vodafone Idea Merger - Unpacking IS Integration Strategies
- V21 Landmarks Pvt. Ltd: Scaling Newer Heights in Real Estate Entrepreneurship
- Snapchat’s Dilemma: Growth or Financial Sustainability
- Did I Just Cross the Line and Harass a Colleague?
- Predicting the Future Impacts of AI: McLuhan’s Tetrad Framework
- Porsche Drive (A) and (B): Student Spreadsheet
- Porsche Drive (B): Vehicle Subscription Strategy
- TNT Assignment: Financial Ratio Code Cracker
- Winsol: An Opportunity For Solar Expansion
DBS Bank Ltd. (Singapore): Digitalization and Service Disruptions
內容大綱
In 2023, DBS Bank Ltd. (Singapore), a leading financial institution, experienced significant service disruptions. These disruptions, which affected online banking, payment services, and automated teller machine operations, led to the failure of approximately 2.5 million transactions. The disruptions eroded customer confidence and impacted the company’s reputation, with repercussions for both individual users and businesses that relied on the bank’s digital infrastructure. The repeated nature of these incidents prompted a response from the Monetary Authority of Singapore (MAS), which introduced stringent requirements and penalties to safeguard the banking ecosystem against further instability. What actions should DBS take to prevent future disruptions?
學習目標
This case study is suitable for undergraduate- or graduate-level courses on banking finance, business operations, business strategy, and technology innovation. By the end of class discussion of the assignment questions, students will be able to do the following: <ul><li>Analyze the complexity and contributing factors in the DBS service disruptions and describe the roles of various players: DBS, MAS, Equinix Inc., and third-party vendors.</li><li>Develop a comprehensive understanding of DBS’s strategies to enhance operational resilience.</li><li>Propose recommendations for DBS to navigate future technological challenges and minimize the risk of service disruptions.</li></ul>