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New Beginnings Architecture: Avoiding the “Problem Employee” Trap
內容大綱
<div style="font-size: 0.95em; line-height: 1.4;"><p align="justify">In late 2023, Sylvia Mackay, founder of New Beginnings Architecture, found herself facing a challenging dilemma. Isabelle Goodwin, a junior associate who had joined the firm in 2022, had shown significant talent and potential. However, she quickly earned a reputation for her combative demeanor, straining her relationships with her colleagues and mentor. The situation escalated when Mackay received a call from a trusted subcontractor, Miriam Collins, who was the interior designer on Goodwin's project. Goodwin had yelled at Collins during a meeting, leaving the designer angry and the firm's reputation for professionalism bruised. How was Mackay going to handle this talented yet problematic employee?
學習目標
<div style="font-size: 0.95em; line-height: 1.4;"><p align="justify">This case is suitable for undergraduate and post-graduate courses in human resource management, organizational behaviour, and leadership. Specific content areas include employee development, performance management, giving feedback, and rebuilding trust. After working through the case and assignment questions, students will be able to do the following:<br><br><ul><li>Identify characteristics of problem employees.</li><li>Focus on approaches for handling problematic behaviour in the workplace.</li><li>Discuss strategies for rebuilding trust after a career blunder.</li></ul>
涵蓋主題
- communications
- employee development
- performance issues
- feedback strategies
- rebuilding trust
- workplace conflict
- leadership challenges
- performance management
- employee behaviour
- talent management
- conflict resolution
- difficult employees
- handling conflict
- feedback techniques
- trust rebuilding
- organizational behaviour