學門類別
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Century Park Sheraton Singapore
內容大綱
A hotel's personnel director wonders if he should attempt to get even greater employee involvement after setting up Work Excellence Committees. The committees are comprised of union and management representatives at sectional, departmental and top management levels and they provided the coordinating mechanism for the hotel's many productivity activities. The positive end result was progress in labour-management relations.
學習目標
To teach skills in managing change for increasing productivity through labour-management cooperative efforts. In meeting this objective, students should: understand the process involved in bringing about change in labour-management relationships; see the efforts at productivity improvements through people outside North America and, implicitly, compare these with domestic versions; develop a sensitivity to the results of an ongoing program.