學門類別
最新個案
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Brentwood Trucking Company
內容大綱
John Moser is assigned the task of instilling quality thinking throughout the firm. He begins by trying to identify what poor quality is currently costing. Hopefully, he can develop a strategy to improve quality in the firm.
學習目標
<ul><li>To use the concept of the Cost of Quality to determine how this firm is currently consuming resources associated with quality activities.</li><li>To illustrate that the idea of quality is not simply confined to the operations part of the business.</li><li>To examine quality management in a service business rather than in a manufacturing operation.</li></ul>