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Canadian National Bank
內容大綱
The area manager of the bank had just informed the manager of customer service at one of the branches that one of her subordinates had filed a formal complaint about her with the National Committee for Employee Concerns. The employee claimed that the manager was impeding her personal and professional development. This complaint followed a long period of open conflicts between the two, and the area manager felt that keeping the complaint confidential was less important than informing the manager about this serious and possibly unfounded allegation.
學習目標
The objectives of this case are to: analyse and understand the motivation and behavior of a difficult employee; learn how company policies and employee rights can affect an individual's decision-making ability; develop a detailed short-term action plan dealing with the breach of confidence; and develop an appreciation for some of the difficulties a young graduated may experience in their first job.