個案資料
了解個案內容與學習目標,選擇授課教師及使用課程。
Bloom the Flower Company
內容大綱
With the hope of changing the way Canadians think about purchasing flowers, the owner of Bloom the Flower Company recognized the importance of the Wow! factor and the European florist model in her design of Bloom. Opened in 2002, the Toronto-based florist was continually stocked with a unique array of exotic, cut flowers for everyday purchase or individual or corporate events. Bloom's service delivery was based upon a friendly, welcoming and laid-back approach that focused on providing meaningful solutions to an individual's floral needs. Bloom's success had not gone unnoticed as several additional younger and hipper floral shops had been started in the area since Bloom opened. A number of business and service management issues have to be addressed in order for Bloom to grow.