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MITRE Corporation: Using Social Technologies to Get Connected
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Organizations that understand the key capability of social technologies to enable employees to connect with others to boost job and organizational performance will realize significant benefits. Accordingly, organizations need to think strategically about using these technologies to help transform themselves into truly collaborative workplaces. This article provides the background on MITRE — an R&D consulting firm with U.S. government clients — and explains the value proposition of social technologies at MITRE and how building social technologies at MITRE resulted in higher performance. Finally, it lists four key lessons learned from social technology, including integrating social technologies into existing work practices and experimenting with various technologies.