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Learning From Conflict: Lessons From the Salmon Farming Industry
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That an organizational conflict can be an ideal learning opportunity may seem unlikely. But though a conflict may never be fully resolved, organizations may learn how to relieve or eliminate the larger problems of their dispute. Based on a study of British Columbia’s salmon farming industry — an industry marked by conflict between farmers, government, First Nations, environmental organizations, and industry associations — MacDonald proposes eight practices of organizational leadership, individual leadership, and learning processes that can be applied in order to manage differences and learn from them. 1. Build robust and adaptable learning capabilities. 2. Encourage learning from a range of sources. 3. Focus on gaps in knowledge. 4. Motivate individuals to act. 5. Pair similar individuals between organizations. 6. Agree on rules and hold everyone accountable. 7. Change structures and people as the relationship evolves. 8. Take the time to understand each other.