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An Introduction to Supply Chain Management, published by Business Expert Press in February 2013, is a ten-chapter book written by Edmund Prater, Professor of Operations and Logistics and the University of Texas at Arlington. Developed for students of supply chain management, executives seeking a primer, and practitioners, the text offers an overview of SCM and provides a framework for subsequent, more detailed study. The book reviews the evolution of SCM concepts and discusses trends in global markets and strategic competitiveness. It focuses on the major issues involved in managing a competitive supply chain including forecasting, inventory management, distribution, dealing with uncertainty, reverse logistics, and customer service. Chapter 3 further examines the development of supply chain strategy. The impact of globalization is considered at length, and key strategic relationships for managing and sustaining the supply chain -- notably, supplying, purchasing, and outsourcing relationships -- are introduced. The relationship between competitive and supply chain strategy is discussed, as are the key elements for managing supply chain strategy and supply chain types.

Introduction to Supply Chain Management, published by Business Expert Press in February 2013, is a ten-chapter book written by Edmund Prater, Professor of Operations and Logistics and the University of Texas at Arlington. Developed for students of supply chain management, executives seeking a primer, and practitioners, the text offers an overview of SCM and provides a framework for subsequent, more detailed study. The book reviews the evolution of SCM concepts and discusses trends in global markets and strategic competitiveness. It focuses on the major issues involved in managing a competitive supply chain including forecasting, inventory management, distribution, dealing with uncertainty, reverse logistics, and customer service. Chapter 4 looks at the role of forecasting in supply chain management. Forecasting methodologies and key concepts for effective forecasting are introduced. The authors assert that forecasting can be usefully categorized into five points of view, which are delineated and explained. In addition, the chapter offers benchmarks in the forecasting process, the models used, and the applied software solutions and systems. Finally, a best practice solution is presented along with emergent trends for forecasting.

Introduction to Supply Chain Management, published by Business Expert Press in February 2013, is a ten-chapter book written by Edmund Prater, Professor of Operations and Logistics and the University of Texas at Arlington. Developed for students of supply chain management, executives seeking a primer, and practitioners, the text offers an overview of SCM and provides a framework for subsequent, more detailed study. The book reviews the evolution of SCM concepts and discusses trends in global markets and strategic competitiveness. It focuses on the major issues involved in managing a competitive supply chain including forecasting, inventory management, distribution, dealing with uncertainty, reverse logistics, and customer service. Chapter 6 covers the logistics of physical distribution within supply chain management. The aspects of transportation and the methods and techniques of delivery, primarily cross-docking and its implications to business are discussed. Procedures for managing change within a logistics system and the implications of international trade and distribution are explored.

Introduction to Supply Chain Management, published by Business Expert Press in February 2013, is a ten-chapter book written by Edmund Prater, Professor of Operations and Logistics and the University of Texas at Arlington. Developed for students of supply chain management, executives seeking a primer, and practitioners, the text offers an overview of SCM and provides a framework for subsequent, more detailed study. The book reviews the evolution of SCM concepts and discusses trends in global markets and strategic competitiveness. It focuses on the major issues involved in managing a competitive supply chain including forecasting, inventory management, distribution, dealing with uncertainty, reverse logistics, and customer service. In Chapter 7, the author introduces information technology (IT) and its goals in supply chain management. The different types of IT solutions available in supply chain management are discussed, as are the advantages and difficulties associated with IT. Critical areas for a successful IT-enable supply chain are highlighted. Trends and implementation issues are examined, and IT issues are demonstrated through two mini-cases.

Introduction to Supply Chain Management, published by Business Expert Press in February 2013, is a ten-chapter book written by Edmund Prater, Professor of Operations and Logistics and the University of Texas at Arlington. Developed for students of supply chain management, executives seeking a primer, and practitioners, the text offers an overview of SCM and provides a framework for subsequent, more detailed study. The book reviews the evolution of SCM concepts and discusses trends in global markets and strategic competitiveness. It focuses on the major issues involved in managing a competitive supply chain including forecasting, inventory management, distribution, dealing with uncertainty, reverse logistics, and customer service. In Chapter 8, the concept of customer service is introduced as dimension of supply chain management. The scope of customer satisfaction is discussed and service quality is explored. Methods for measuring and managing performance, including the balanced scorecard concept, are examined.

Introduction to Supply Chain Management, published by Business Expert Press in February 2013, is a ten-chapter book written by Edmund Prater, Professor of Operations and Logistics and the University of Texas at Arlington. Developed for students of supply chain management, executives seeking a primer, and practitioners, the text offers an overview of SCM and provides a framework for subsequent, more detailed study. The book reviews the evolution of SCM concepts and discusses trends in global markets and strategic competitiveness. It focuses on the major issues involved in managing a competitive supply chain including forecasting, inventory management, distribution, dealing with uncertainty, reverse logistics, and customer service. Chapter 9 expands on the topic of uncertainty, touched upon in prior chapters. The chapter describes certain sources of uncertainty and provides strategies for solving these problems. The impact of uncertainty on the supply chain and the differences between demand side and supply side uncertainty are explained. The bullwhip effect, a significant contributor to supply chain uncertainty introduced in Chapter 4, is further explored. Various strategies to consider for managing supply chain management uncertainty are presented, as are mini-case examples demonstrating best practices when confronting uncertainty.

Introduction to Supply Chain Management, published by Business Expert Press in February 2013, is a ten-chapter book written by Edmund Prater, Professor of Operations and Logistics and the University of Texas at Arlington. Developed for students of supply chain management, executives seeking a primer, and practitioners, the text offers an overview of SCM and provides a framework for subsequent, more detailed study. The book reviews the evolution of SCM concepts and discusses trends in global markets and strategic competitiveness. It focuses on the major issues involved in managing a competitive supply chain including forecasting, inventory management, distribution, dealing with uncertainty, reverse logistics, and customer service. The tenth and final chapter is dedicated to trends in supply chain management. The chapter's primary focus is future trends; current SCM trends addressed earlier in the text are summarized. The ongoing shift from vertical to virtual integration is reviewed and the continued used of information sharing is assessed. The projected growth of reverse logistics, where a manufacturer accepts previously shipped products or parts from the point for consumption for possible recycling or remanufacturing, is also examined.

Decision Support, Analytics, and Business Intelligence is an eight-chapter book written by Daniel J. Power, Professor of Management Information Systems at the College of Business Administration at the University of Northern Iowa, and published by Business Expert Press in 2013. This revised and expanded edition targets MBA students and management professionals who need to quickly grasp the basics of analytics, business intelligence, and computerized decision support. Major topics include: modern decision support systems (DSS), business intelligence and data driven support systems, predictive analytics and model-driven support, as well as identifying opportunities for decision support. The author addresses 61 of the most fundamentally relevant concepts needed to build a solid understanding of the rapidly changing realm of computerized decision support. The 8th and final chapter examines the continuing impacts technological developments will exert on DSS. The author compares two types of evaluation activities - formative vs. summative evaluation - to be carried out during and after completing a project. The potential ethical issues associated with building and using DSS, the role of project champion, and the expectations in next-generation decision support are also explored

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. In Chapter 1, Where Do We Start? (10 pages), the author describes the computer as one component of an information system that should also include tools, methodologies, processes, and people. He argues that many companies run into problems when they rely on their computers as the center of the system and forget the importance of employee interaction. For example, a computer cannot determine if the data it is given is correct and up-to-date. Many companies also believe that automating a system will automatically solve their problems. The author states that managers must start with an understanding of the problem and evaluate the possible solutions before using computer-based resources to enhance the chosen solution. The author presents an illustrative example of how a faulty inventory control system caused problems for a company.

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. In Chapter 2, The Information Ladder (8 pages), the author focuses on decision-making and human interaction. He outlines four levels of information to demonstrate where employees fit into the system. While computers work at the first two levels: data (simple facts) and information (data organized with a shared meaning), the two higher levels on the ladder, knowledge and wisdom, require employee interaction. Knowledge, the author says, involves acting on information and wisdom involves experience based on that action.

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. Chapter 3, What Constitutes the Right Data? (10 pages), takes a closer look at the first step in the model of "data rights," getting the right data. Instead of trying to capture all imaginable data ("big data"), businesses need to be smart about identifying what data will actually help them achieve their strategic goals. Managers can begin to determine how to access the right data by creating a map to document how information flows in an organization, which will show any breakdowns that currently require human "workarounds." He provides a real-world example of a company whose information map exposed an inefficient system.

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. Chapter 4, How Do We Get Information to the Right Place? (4 pages), presents the second step of the model and outlines problems inherent in providing "24/7" data access. The author highlights significant security concerns, and suggests that a company evaluate its business to determine how essential constant data access is to their operation. A company should consider the sensitivity of the data and the need for verification before disseminating it, as well as setting an appropriate timeframe for employees to use the information. For example, will up-to-the minute information benefit a sales force? Is there an "off-hours" period of time when access is not utilized? Savoie proposes a four-tiered ranking system to help managers decide how to disseminate their information.

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. In Chapter 5, When Is the Right Time? (8 pages), the author explores the third step in his model, the timing of data delivery. While constant and immediate information access is common in today's business environment, it is also expensive, more vulnerable to security breaches, and risks information overload for employees. The author posits that a good information system should provide information as quickly as needed while allowing for system maintenance and data validation. Therefore, some companies may rightly decide not to provide "24/7" access. As the timeliness of data increases, so do the costs associated with data delivery, namely the information infrastructure required to enable faster data transfer and processing and the verification process to ensure accuracy.

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. Chapter 6, How Do We Identify the Right Person? (10 pages), addresses the issue of employee access to data, which is the fourth step in the model. The author discusses the inefficiencies and dangers a company faces when employees have access to data that is either irrelevant or not warranted by their positions. He presents a real-world example of how a CEO's inappropriate remark was leaked via social media when access to his account was inadvertently shared. Savoie recommends that a company avoid these risks by identifying the difference between what it thinks its information system is doing and what the system is actually doing. He demonstrates how to perform this analysis by comparing and analyzing the "rules" (what positions should have access to what information) and the "reality" (which employees actually have access to what information).

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. In Chapter 7, What Is the Right Format for the Information? (6 pages), the author looks at the fifth aspect of the model, which involves data presentation. He discusses the importance of knowing how the information consumer will receive and view the data, because different devices require different representation methods. Information that is easy to read on a large computer monitor may not be very usable on a smart phone, for example. The author also warns of overwhelming the user with too much information upfront and introduces the concept of a "dashboard" to summarize information at a high level while allowing the user to drill down to more data-heavy layers.

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. Chapter 8, Security (10 pages), explores the potential for cybercrime and how a company can protect against it. The author cites current research that shows how companies are not taking sufficient action to ensure data security. He describes the three most common causes of data exposure: negligence by a well-meaning insider, a targeted hack from an external source, and a data breech from a malicious insider. He provides seven practical steps that companies can take to prevent and mitigate the damage resulting from these data losses. Most important, says the author, is a change in mindset that provides for user access while employing newly emerging tools in the company's security platform.

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. In Chapter 9, Putting It All Together (10 pages), the author offers insight into how to approach the implementation of a new system given the fast pace of change in technology, market uncertainty, and customer expectations. The critical factor is for managers to design an information system that supports the overall business strategy rather than finding a new technology and making it fit into the current system. To start the design of an effective system, Savoie provides a set of five questions for managers to answer about their business. He then demonstrates how to create a model of the business, its processes, and the flow of information to highlight the issues a company should address. He also explains how to evaluate the success of a new information system by looking at key performance indicators in four areas: cost-benefit, productivity, morale, and profitability.

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. Chapter 10, Conclusion (6 pages), reviews the author's recommendations for designing an information systems that supports a company's competitive advantage. The author advises managers to focus on the business process at hand and view the technology as a tool for improvement. He poses three questions for managers to turn computer-based data into human-based wisdom by moving up the "information ladder." Finally, he provides a five-step "business process ladder" that outlines practical steps for managers to identify when and where changes in a company's information system would be beneficial.

Business Models and Strategic Management: A New Integration is a seven-chapter book published by the Business Expert Press in 2012 and written by Francine Newth, associate professor of strategy at the School of Business at Providence College. The author says that an effective strategy derives from a fundamental understanding of how a company operates, which is defined by its business model. She explains the elements of a business model and how to integrate it with strategic decision making, providing what the she calls a more "real-world" guide to effective management. She provides practical insight for managers and conceptual models grounded in research and current business examples. Each chapter includes discussion guides and a practical exercise based on real-world companies. In Chapter 1, What Is a Business Model? (25 pages), the author explains that a strong business model has both qualitative and quantitative elements. The qualitative base of the model comprises the value proposition, dynamic capabilities and competencies, and financial viability. The quantitative elements of a model's profit formula are revenue sources, cost structure, and profitability. The author offers steps to consider when creating or revising a business model. There are three discussion activities based on Netflix, Wal-Mart, and eBay. There is also an exercise on analyzing a business model matrix from a qualitative and a quantitative perspective.

Business Models and Strategic Management: A New Integration is a seven-chapter book published by the Business Expert Press in 2012 and written by Francine Newth, associate professor of strategy at the School of Business at Providence College. The author says that an effective strategy derives from a fundamental understanding of how a company operates, which is defined by its business model. She explains the elements of a business model and how to integrate it with strategic decision making, providing what the she calls a more "real-world" guide to effective management. She provides practical insight for managers and conceptual models grounded in research and current business examples. Each chapter includes discussion guides and a practical exercise based on real-world companies. Chapter 2, Business Model and Financial Management (21 pages), explains the factors of financial viability. The author posits that effective management requires an understanding of underlying assumptions of a business's strategic plan and the metrics that drive its operational plan. She outlines financial analysis through cost drivers, revenue drivers, and profit drivers, and explores three central areas in financial decision making: capital budgeting, capital structure, and the use of capital. There are three discussion guides based on Google, Best Buy, and Tumblr, and an exercise on financial metrics based on the business model of Best Buy.