In the wake of Covid-19's disruptions, Kshore, a Chinese appliance maker, is thinking of realigning its supply chain. Like many other global manufacturers, it's being pressured by its customers, which include Walmart and other large retailers, to reduce the time, expense, and environmental impact of shipping goods between countries. On a trip to Monterrey, Mexico, Kshore's CEO and COO tour factories that are closer to North American markets-and are impressed by their professionalism. But questions about transportation and staffing give the executives pause. Should Kshore start production in Mexico or consider other countries? Two experts weigh in.
Supply chain bottlenecks, labor and transportation costs, tariffs, geopolitical tensions, and industrial policies are driving a resurgence in U.S.-based manufacturing. The authors discuss six key factors that business leaders should consider as they decide whether to reshore their manufacturing operations to the United States.
In November 2021, Procter & Gamble Company (P&G)’s announcement regarding the recall of more than a dozen of its Old Spice and Secret aerosol deodorants and sprays over elevated levels of benzene threatened to damage their brand value. Considering that product recalls come at a cost and involve various phases, P&G need to assess how the recall will impact their brand value. As the Cincinnati, Ohio, multinational consumer goods corporation progress with their recall, what can they do to sustain trust and confidence among their consumers and use the recall as an opportunity to solidify their brand image and superiority proposition and prevent an irreversible loss in their profits?
In July 2020, the chief executive officer and board chair of Essential Coffee Group based on the Gold Coast, Australia, was perusing the company’s financials. After continuous company growth and a distressed coffee consumption industry due to the COVID-19 pandemic, it was the perfect time to explore inorganic growth opportunities. To continue to compete at a high level in the Australian coffee industry, Essential Coffee Group had to move fast by exploring opportunities to expand horizontally, such as acquiring the analogous coffee bean roasting company Coffee Time Pty Ltd. To determine the feasibility of the transaction, the Essential Coffee Group financial team would need to undertake comprehensive external, internal, and financial analyses. They would also have to complete a discounted cash flow valuation and a precedent transactions analysis to determine an appropriate offer price for the targeted firm.
In 2022, Runhua Group was a well-known automobile dealer in China with a large market share in the traditional fuel vehicle market. The recent surge of new energy (i.e., plug-in electric) vehicles was having a strong impact on the company’s main business. The high number of new automobile companies entering this promising market was threatening the dealership model, the traditional sales and distribution channel that dominated the market. Runhua Group had always held a long-term vision and a cautious attitude. However, it had to make a decision on how to respond to the subversive changes in the automotive industry in a timely manner. What should be the company’s strategy for the new energy vehicle business? How should it select which new energy brands to partner with?
As a top-ranking hospital in Western China, Huaxi (which means West China in Chinese) Hospital of Sichuan University (Huaxi Hospital) had been navigating a digital transformation journey. In the early phases, Huaxi Hospital focused on the development of setting up a digital foundation. Specifically, it created the relevant supporting departments and built eighteen digitalized systems. In 2013, when Weimin Li became president of Huaxi Hospital, he prompted the expansion of digitalization. Telemedicine services, hospital services using smart technologies, and online hospital services represented examples of the digital innovation adopted. More recently, the COVID-19 epidemic further accelerated the process of hospital digitalization, and Huaxi Hospital continued to advance and keep up with the rapid changes. Artificial intelligence-assisted diagnosis and big-data platforms were implemented during this later phase. However, despite its success and facing an increasingly turbulent and complex health care industry, Huaxi Hospital needed to continually explore future digital transformation strategies. What could the future of Huaxi Hospital look like in the digital age? How should the hospital prioritize its different initiatives plans and design a road map for its future digitalization?
On October 18, 2021 a Zomato app user wanted a refund for a missing item in his online food service order and contacted the company’s customer care agent over Twitter. The customer was from the southern Indian state of Tamil Nadu, where Tamil was the native language and a matter of parochial pride. What had started as a minor food order detail escalated into an online nationwide language debate with the accompanying hashtag #Reject_Zomato. The entire episode and ensuing online debate lasted less than 24 hours. But the matter created an indelible trail of negative publicity and scathing media coverage for Zomato, denting the company’s reputation. Was Zomato’s public response to the issue appropriate? Should the company review its use of Twitter as a customer care channel? More broadly, what changes should be considered for Zomato’s customer support function to deal effectively with culturally-attuned customer communication in a diverse market of 1.4 billion people with many different regional identities, cultural pride levels, and spoken languages?
Since its establishment in 1999, Xiamen Golden Home Co., Ltd. (GoldenHome) had adopted a high-end strategic positioning for its professionally produced kitchen cabinets. The company had first established a high-end brand image by differentiating its service and providing consumers with the ultimate full-process shopping experience. It had then consolidated a high-end perception of its products in the minds of its target customers by continuously researching and developing new processes and selecting high-quality materials. When changes in market and competition patterns led it to expand into new home-furnishing categories such as wardrobes and wooden doors, the company worked to transform its brand to encompass the entire range of customized home products. While customers had long recognized the high-end nature of the company’s kitchen cabinets, it had been more difficult to transfer this brand recognition over to the new product lines. Moreover, substantial changes in the competitive landscape had made the company’s original high-end positioning ambiguous. In 2022, the company faced a dilemma about its future development: Should GoldenHome use high-level strategic changes to establish its entire series as high-end products, or should it implement differentiated positioning for different product lines, maintaining the high-end positioning of its kitchen cabinet products while positioning other product lines for mass-market consumers?
On March 10, 2023, Silicon Valley Bank (SVB) went into receivership. At the time, it was the second-largest US bank failure in history. What happened? The case briefly describes the story of SVB, from its origin in the early 1980s to March 2023, and focuses on the events surrounding its demise. The case discusses in detail the issues that led to SVB's bankruptcy, in particular interest-rate risk, asset-liability management (ALM), inadequate stress testing, risk management more broadly, corporate governance, regulation, issues related to the bank's focus on venture capital (VC) and private equity (PE) loans, and its exposure to the technology sector. The case also describes the Fed's reaction after the bankruptcy. The SVB episode offers an important learning opportunity that touches many facets of a bank and its environment. It has several clear messages about bank management leadership. The case is well suited for a course on financial institutions, money and banking, and risk management. Ideally it would be positioned after credit, interest-rate, and liquidity risks have been covered, so that students have a better understanding of these concepts before they tackle this case; it could also be used as an introduction to the banking model, its key risks, and the role of the Federal Reserve. At Darden, it is taught in the second-year elective, "Financial Institutions and Markets."
It was September 2022, and, despite a long day at the office, Stephen Price had a lot to consider. He had just finished a meeting with the development and sales team at Graywood Developments (Graywood), during which they had discussed one of the latest developments in Graywood's pipeline-the Centricity project. With a zoning bylaw amendment (ZBA) in hand, kicking off sales for the project was the next step in the process. However, with a looming recession and an anticipated cooling of the real estate market, Price had to decide whether to proceed with a sales launch in the first quarter of 2023, or shelve the launch until market conditions improved. Graywood could ultimately launch sales in January 2023 in the hope of achieving an average selling price of CA$1,650 per square foot, or it could delay the launch until January 2024 and hopefully sell at $1,700 per square foot or higher-though there was no guarantee that the market would improve. He wondered what impact his decision would have on Graywood's plans to launch its tenth real estate fund in 2023. This case includes a complex merchant developer Microsoft Excel model, whereby students can adjust inputs and observe how key metrics change.
Across the globe, inspiring startup founders are creating a meaningful impact on people's lives and generating economic growth through new applications of deep technology. This category, often called "deep tech" for short, includes ventures whose key innovative solution is grounded in potentially game-changing advancements in science and technology-like those leveraging the latest in artificial intelligence (AI), robotics, augmented reality (AR) and virtual reality (VR), cybersecurity, biotechnology, and so on. Because of its ability to catalyze significant changes across industries, deep tech has sometimes been called the "fourth wave of innovation," following on the heels of the industrial revolution, the information revolution, and the digital revolution. And deep tech startups can have a major impact on the world, as their founders spend their days leveraging "tangible scientific discoveries and engineering innovations" in the pursuit of "solv[ing] big issues that really affect the world around them." This case shares the stories of three such founders-born, raised, and working in India, Mexico, and Turkey. Two of the founders launched their own product/service startups, leveraging emerging innovations in AI, cloud computing, computer vision, and biotechnology to address major challenges and opportunities in the medical device and mental health spaces. And the third founder established her own investing startup-a VC fund centered on deep tech ventures, bridging the insights and networks of Silicon Valley with the talent and energy in her region. Through each of their stories, similar themes emerge: capitalizing on the newfound accessibility of deep technologies to solve major problems locally, growing their startups with the ambition to expand beyond their regions, helping establish their regions' entrepreneurial ecosystem for future generations, and helping talented people all over the world reach their potential.
A case on CRANE, a tool to help investors and green technology companies estimate the future climate impact of new technologies and products, called emissions reduction potential (ERP). The case includes material on CRANE's methodology for estimating future carbon emissions, including the variables and parameters of the tool's model. CRANE was created by Prime Coalition (Prime), which organized hundreds of investors to establish industry standard terminology, methodologies, and best practices for estimating the climate impact of new investments. In 2022, Keri Browder, director of Project Frame, a nonprofit program convened by Prime, was focused on how to improve CRANE's technical capabilities, integrate with other available tools for pre- and post-investment decision-making, and make the effort as useful as possible for Prime and Project Frame's mission to mitigate climate change.
This case begins with an overview of China's healthcare system, followed by an introduction to the country's hospitals' pursuit of digital transformation and a profile of Ruijin Hospital. The case then focuses on how Ruijin Hospital laid out a vision for the digital hospital and translated it into strategic goals that addressed the needs and concerns of multiple stakeholders. It covers how the hospital explored technology solutions for smart services, healthcare, and management to drive its smart transformation. Ruijin Hospital Affiliated to the School of Medicine, Shanghai Jiao Tong University inaugurated the Shanghai Digital Medicine Innovation Center (hereinafter "Innovation Center") on October 27, 2021. The Shanghai Municipal People's Government expected Ruijin Hospital to lead the way in setting national standards and benchmarks for digital transformation in healthcare. At the inauguration ceremony, Ning Guang, the director of Ruijin Hospital, addressed the guests as head of the Innovation Center. He noted that the Innovation Center would play a pivotal role in spearheading the digitization of healthcare, exemplifying smart hospital practices, and extending them to other medical institutions. Ruijin Hospital needed to leverage internal and external resources to help the entire healthcare industry go digital as it moved forward with its smart transformation. However, achieving these dual objectives would prove to be a formidable task. Internally, it had a long way to go to apply its new technologies and digital solutions across the healthcare industry. Externally, the varying levels of informatization and smart technology application across medical institutions hindered the seamless integration and sharing of medical data. To complicate matters further, digitization in healthcare also varied from region to region. Ruijin Hospital faced challenges in extending its standards for digital transformation to other institutions. In this context, how would Ruijin
In April 2021, the owner and founder of Claw & Kitty (CK) in Markham, Ontario, was considering moving his claw machine arcade to a larger location to continue growing his business. The owner had managed to grow his business despite the challenge of numerous pandemic-related shutdowns, and now he wanted to expand. He needed to decide whether this was a good time to do so. Would CK be able to survive if the Ontario government implemented future lockdowns or capacity limits? The owner had to assess the return and payback he might expect on this large investment and consider how he would fund the expansion. He would need to analyze the incremental revenues and costs and compare these against the investment to determine whether this move made sense from both qualitative and quantitative perspectives.
To protect employees of South Asian origin from caste-based discrimination, managers everywhere must understand caste and how it shapes organizations and interactions in the workplace. The caste system, a sociocultural-economic system practiced in South Asian countries and by the sizable South Asian diaspora worldwide, can be a source of implicit and explicit forms of discrimination and exclusion. The authors discuss the caste system’s origins and what business leaders can do to mitigate its harm.
The case on Satyukt analyzes the platform business model in the context of Agriculture by capitalizing on remote sensing data and how the founders built up a successful business that benefits farmers, agri-business and insurance companies. The founders kickstarted the platform business solving one use case and acquired a set of users. Satyukt leveraged the data and the initial set of users further to solve additional use cases benefitting other players in the ecosystem. When used in a Platform Business Models course, this case can help students understand a key platform strategy called "coring". It can help draw attention to key focus areas in a business model which could be "cored" to derive more benefits that could expand the reach of the platform to varied set of players. Satyukt is also a classic example of the interplay of technology (data analytics) and platform business model. This could also segue into digital platforms that thrive on analytics.
LeadSquared is a Bengaluru-headquartered Unicorn that provided end-to-end marketing, sales, and onboarding automation solutions on a SaaS (software as a service) platform. It aims to offer the best-in-class sales execution platform for high-velocity sales teams. In 2022, it had about 1200 employees largely in India. In addition to operations in Bangalore, it had operations in Noida, Hyderabad, and Mumbai in India, New Jersey in the US, and Johannesburg in South Africa (after acquiring another firm in the same space). More recently, it had established offices in Jakarta, Indonesia and Melbourne, Australia. LeadSquared has over 2000 customers across 40 countries. The case provides a context to examine the issues faced by a technology startup as it raises funds, attracts employees, and acquires clients. It ends with the stage where the organization aspires to expand, and the leadership is contemplating on the challenges it might face as it expands into new geographies.