In the spring of 2007, a vacationer is upset by the poor hotel experience he has had on the island of Guam. At the onset, the reasons for the bad experience seem to point to seemingly minor issues: bad management, poor service and old rooms. The value of the case lies in the analysis of the symptoms and arriving at the root causes of the problem, particularly the profit maximization strategy of the hotel's owners in a mature industry. The case uses a different method of analysis, starting with micro indicators and moving to macro indicators: the analysis of symptoms, arriving at root causes, determining company strategy and finally assessing the company's position using the Product Life Cycle Model.
Considers the development of Amazon Web Services (AWS), a division of Amazon.com, Inc., specializing in the provision of web-based storage and computing services to web developers. The case focuses on the issues facing Andy Jassy, the head of AWS, in 2008 as AWS faces increased competition from established technology giants, such as Google, Microsoft, and IBM. Students are asked to consider whether entry into web services by Amazon, which had established its brand in retail, represented a prudent move by the company. The case provides an opportunity to highlight the benefits of AWS' variable pricing for developers and to determine where overlaps exist between Amazon's core retailing business and AWS. Students are also provided with an opportunity to discuss operational diversification and its limits within the AWS context.
Tesco PLC, the largest retailer in the United Kingdom, was pondering India. India's booming economy and absence of major retail chains provided opportunity to both domestic and foreign firms. Entry of foreign retailers, however, was limited by restrictions on foreign direct investment (FDI) in retailing. India had gradually been removing its restriction on FDI in other sectors but had not done so in retailing because of concerns about the fate of small retailers. Removal of FDI retailing restrictions was inevitable, prompting many large Indian industrial groups to hastily enter the retailing sector before global retailers could. In 2006 Reliance Industries, the largest business group in India, explained that its strategy was to establish "a pan-India footprint of multi-format retail outlets" with large rural hubs to purchase produce and dairy products directly from farmers as part of its "field-to-fork" control of the supply chain. This posed a substantial problem for the global retailers. They could enter the market now with constraints on their investments and hence on their organizational forms, or they could wait for further relaxations of the FDI regulations. India was Tesco's last remaining major market opportunity-Tesco had to decide whether to enter the market, how to enter it, and when to do it.
MTN, a very successful South African wireless telephone company, began in 1994 with the founding of the cellular telephone company M-Cell. In May 2008, MTN entered into exclusive discussions with Reliance Communications Ltd., the second largest wireless company in India, regarding possible business combinations including a merger. The two companies operated in different markets had somewhat different strengths. MTN was experienced in entering new national markets and in efficiently building infrastructure while Reliance Communications was experienced in serving very poor customers in rural areas. Regardless of whether the two companies agreed to some sort of combination, MTN had to deal with challenges in its ongoing operations and evaluate new opportunities in emerging markets. This case explores various issues influencing MTN's analysis, with a focus on non-market factors including taxation, government regulation, and political barriers to financing.
In November 2006, 200 German police officers raided the headquarters of Siemens AG, Europe's leading engineering company, seeking evidence pertaining to widespread bribery. The raid followed extensive investigations of Siemens' activities that originated from a bank's internal scrutiny of accounts believed to be used for money laundering. Amid broadening suspicions, the Siemens initiated its own internal investigation, identifying €420 million in suspicious transactions in its telecommunications unit. The company hired a private law firm to conduct an independent internal investigation. The law firm reported that it had identified €1.3 billion in suspicious payments since 1999 and had received "important ... new information" that could implicate high-ranking executives. This case follows the bribery investigation, touching on possible causes, the company's handling of the allegations, and potential safeguards to protect against future problems.
In 2005, GlaxoSmithKline (GSK) received approval from the Food and Drug Administration (FDA) to market Requip (Ropinirole) for Restless Leg Syndrome. Requip had already been approved for the treatment of Parkinson's disease. Prior the FDA's approval, GSK had already undertaken an intensive promotional campaign for Requip, issuing press releases, advertising to doctors in medical journals, and advertising direct-to-consumer. In 2003 it began developing consumer awareness of RLS with an advertising campaign stating that a "new survey reveals a common yet underrecognized disorder-restless legs syndrome-is keeping Americans awake at night." While GSK explained that its campaign was simply raising awareness about RLS, others disagreed. GSK was accused of 'disease mongering,' or trying to turn normal people with ordinary experiences into patients. This case explores GSK's tactics and the distinction between raising awareness and inappropriately promoting a drug.
After hearing a talk by Muhammad Yunis, a Bangladeshi economist, about an innovative program to provide loans to beggars, Jessica Jackley Flannery became convinced that microfinance "was the coolest thing in the world." In 2004 she and her husband, Matt Flannery, went to Africa and began discussing how they could contribute to microfinance. In October 2005 they ran a pilot Internet trial with eight Ugandan entrepreneurs. The couple sent an email to people on their wedding guest list announcing the opportunity to lend-over the weekend all eight entrepreneurs were fully funded. The duo also sent out a press release that was posted on Daily Kos, and $10,000 was raised in one day. The first person-to-person micro-lending organization had been born. This case describes Kiva's operations and introduces the challenges that the organization faced as it pondered growth.
Banco Compartamos was formed in 1990 as a non-governmental organization to aid the poor in rural areas of Chiapas and Oaxaca, Mexico by providing microloans. In 2001 Carlos Danel and Carlos Labarthe took the organization private and then in 2007 took Compartamos public in an IPO valued at $1.53 billion. Compartamos executives received $150 million of the $450 million in proceeds. Banco Compartamos became one of Mexico's most successful banks, with an average return on equity of 40 percent since becoming for-profit. Critics, however, charged that Compartamos managed its business to benefit its investors, not its borrowers and did a disservice to the world of microfinance. This case briefly explores Banco Compartamos and microfinance approaches.
In 2006 Andy Papathanassiou was faced with a new dilemma. After 15 years of working within the racing world of NASCAR, as athletic director for HMS, he was searching for the next breakthrough to improve pit crew performance. Earlier in his career, he had successfully halved pit times and changed standards across the racing industry by introducing athletic training and transforming pit crew members into pit athletes. In doing so, Papa created a legacy in motorsports and transformed auto racing. Papa's instinct was that within the matching process of assigning pit positions existed an opportunity that would improve performance. Papa was looking for ways to elevate the system dynamic whether it be "man or the machine." The next breakthrough would most likely be less dramatic than the first, though no less important. Fractions of a second could determine whether a race was won or lost. Other contributing factors were the continued evolution of racing, new automotive technologies and NASCAR's regular changing of the rules to keep the playing field level. Learning objectives: To illustrate operational process improvement methods, like lean, and open innovative techniques that can lead to improved performance and productivity in time-based competition. The case uses the concept and illustration of knowledge brokering techniques - using old ideas to find new answers and solutions for problems and how this can be applied to improve performance. It is a platform for considering improvement approaches in interconnected time-based production or service systems. The case also questions what will be the next breakthrough in performance and promotes discussion as to whether it will be a human or technological element.
The credit crisis of 2008 placed compensation practices at publicly traded firms in the United States under scrutiny. This case examines perceived excessive pay and severance packages at several firms implicated in the credit crisis of 2008, the executive compensation provisions in the Emergency Economic Stabilization Act, and discusses the implications for compensation committees at public companies.
Explores the journey of aggressive learning and capability building in the operations of a major Korean Shipbuilder. While DSHM had once used its superior learning capability to topple its Japanese competition, it now faced the potential for a similar attack from new Chinese competitors. Without outsourcing some of its work to China, DSHM would become uncompetitive. However, in outsourcing the work, some skills would necessarily have to be transferred, potentially teaching the future competition and providing them with a platform to attack DSHM's core markets.
Multiple delays of the Airbus A380 have shocked analysts and investors alike. What are the causes of these delays and how should investors respond to the signals they may be sending about the company's outlook?
These instructional materials are positioned to be a useful means for reviewing certain aspects of financial reporting. They are purposeful, yet a bit playful; discussion-oriented, yet focused on the important dimensions of the financial reporting world. In particular, the six tasks presented pertain to: The nature of the different sets of books companies keep in order to comply with external financial reporting requirements, income tax laws, and internal operating decision-making needs; Seven recurring components of a typical corporate annual report; Foundational accounting concepts; Perspectives of various constituencies regarding the financial reporting standards-making process; The issue undergirding the adoption of international financial reporting standards; Highlight several contemporary, hot-button financial reporting issues.
Frustrated by not being able to find a pair of red cowboy boots in her size, a Florida woman, who works as a bookkeeper, and her out-of-work husband decide to open their own business. Although the store manages to earn a small profit, early sales returns dampen the couple's enthusiasm. Now they need to plan for the year ahead. Students are given a balance sheet and income statement for 2006, and are asked to prepare a forecasted balance sheet and income statement for 2007.
Muhtar Kent had just been promoted to the CEO position in Coca-Cola. He was reflecting upon the past leadership of the company, in particular the success that Coca-Cola enjoyed during Robert Goizueta's leadership. The CEOs that had followed Goizueta were not able to have as positive an impact on the stock value. When his promotion was announced, Kent mentioned that he did not have immediate plans to change any management roles but that some fine-tuning might be necessary.
The growing globalization of many industries has led many U.S.-based companies to open facilities overseas. In the process, researchers have counseled U.S. companies to adopt many local customs and policies to increase their probability of success in these new locations. During this same time period, many foreign-owned companies have moved into the United States and either purchased existing facilities or started new operations. The purpose of this case is to investigate how a non-American company (Toivonen) has adapted to the U.S. environment. It assesses the role of the parent company culture in the day-to-day operations of the American subsidiary.
In mid-January 2008, Merrill Lynch announced a $6.6 billion mandatory convertible-preferred share issuance, much of which was placed privately with the Kuwait Investment Authority (KIA), the Korean Investment Corporation (KIC), and the Mizuho Corporate Bank. The case is set amid the subprime-mortgage crisis, which plagued banks and depleted their capital. It focuses on the decision of John Thain to issue capital and place it with sovereign wealth funds (SWFs) in an effort to stabilize the company and put it on the road of growth and profitability again. The case describes the various types and origins of SWFs, their orientation, and their recent intensive investment activity in the global financial-services sector. The case also discusses the transparency of SWFs and their role in the global financial system as liquidity-providing long-term players. Finally, Merrill Lynch's decision to issue the specific financial instrument to replenish its capital (mandatory convertible-preferred) and its terms are analyzed.
On January 11, 2006, residents of New Orleans's Broadmoor neighborhood, which still bore the deep scars left by Hurricane Katrina, were shocked by the headlines in The Times-Picayune. The Urban Planning Committee of a mayoral commission charged with developing a reconstruction plan for the hurricane-ravaged city had proposed giving hard-hit neighborhoods like Broadmoor four months to prove that they were still viable and, hence, worth rebuilding. Worse still, the paper had printed a composite map, drawn from the committee's report, which showed six green dots indicating low-lying areas that could be turned into parks and "greenspace." One of those green dots covered Broadmoor. Incensed at what they viewed as a betrayal by their own city government, Broadmoor residents who had returned to salvage their flood-damaged homes began to consider how to save their neighborhood from the bulldozers. Their efforts quickly coalesced around the Broadmoor Improvement Association-a venerable neighborhood organization-and a determination to create their own plan for recovery. A core group of residents-many of whom had never met each other and none of whom had ever worked on a redevelopment plan-would take the lead in organizing the planning process for the still-scattered community.