A significant part of the long-term economic growth in developed economies depends on the translation of scientific research into new products and processes. Focuses on the front end of this value creation stream. The laboratory of George Whitesides has a 30-year history of outstanding chemistry research as reflected by the quality and quantity of journal papers, paper citations, successful graduates, breakthrough ideas and concepts, and new companies. Details the research philosophy and processes for selecting research problems and forming teams. Whitesides guides students to choose challenging research topics rather than safe, incremental research, and problems that require interdisciplinary teams. Allows discussion of: the principles for operating a creative and productive lab; the role of the leader in creating the infrastructure and systems for discovery and learning; the issues of resource allocation and the appurtenant wasted effort as researchers seek academic research support; and the scale and scope limits for highly successful labs. Also discusses applying the Whitesides lab principles and processes to nonscience organizations and teams.
Theatre Calgary was a non-profit performing arts organization in Calgary, Canada. In its 2002/03 season, it faced a financial crisis that nearly ended in bankruptcy. It survived the crisis and made many changes to its budgeting and control systems to solve some of the deficiencies that had led to the financial difficulties. As the president prepares for a board meeting, the board of directors want to know if the current budgeting and control systems will ensure long-term stability. This case details Theatre Calgary's budgeting system and paints an accurate picture of the organization, and provides students the opportunity to recommend changes to control systems.
St. Michael's Hospital examines the merger of two hospitals, their medical staff and more importantly the merger of the boards of directors of the former Wellesley Hospital (a secular hospital) with St. Michael's Hospital (a religious hospital owned by the Sisters of St. Joseph). Key integration questions include: the purpose of board member selection, accountability, responsiveness to competing stakeholder groups and leadership.
Citigroup had become too complex for investors to understand, and so share values stagnated. Furthermore, over the period 2000 to 2005, many divisions within Citigroup were charged with illegal or unethical behavior. It seemed that Citigroup had simply become too large and complex for central management to prevent inappropriate decisions on the part of various groups scattered throughout the world. It appeared that Citigroup needed a new corporate culture to guide globally decentralized decision-making. Meanwhile, Citigroup undertook a substantial expansion in China. However, many other giant financial institutions were also expanding in China, intensifying competition. By 2006, analysts throughout the world were becoming increasingly concerned about the possibility of rapid inflation in China, and the government of China shared this concern.
Alberta Theatre Projects (ATP) was a performing arts non-profit organization. It enjoyed a strong brand recognition as a socially liberal organization in a community with strong conservative values. With funding from the Alberta Performing Arts Stabilization Fund, ATP had paid down its accumulated deficit and expected to emerge from debt in 1999. However, in the 1998/99 season it lost over $400,000. By later 1999, ATP's accumulated deficit reached $600,000, including $300,000 owed to Canada's tax collection authority, Revenue Canada. Cash flow statements showed that ATP would be bankrupt by the spring of 2000 unless it could raise $1 million. There were concerns that ATP may not even meet its payroll obligations in the meantime.
A social entrepreneur undertakes to launch a bank with charitable status itself that could provide financial services to up to 161,000 charities. He has quietly arranged support from major for-profit banks and government officials. The day before his press conference to tell all stakeholders about this new bank, he is still struggling with the key words to describe the bank so that it conveys it purposes, but offends as few stakeholders as possible. Students must evaluate his proposed three key words and propose other descriptors.
The head of Manchester Bidwell Corp. ponders what it will take to replicate its social services in 100 cities across North America and internationally--an effort that ultimately would cost several hundred million dollars.
Theatre Calgary was a non-profit performing arts organization in Calgary, Canada. In its 2002/03 season, it faced a financial crisis that nearly ended in bankruptcy. It survived the crisis and made many changes to its budgeting and control systems to solve some of the deficiencies that had led to the financial difficulties. As the president prepares for a board meeting, the board of directors want to know if the current budgeting and control systems will ensure long-term stability. This case details Theatre Calgary's budgeting system and paints an accurate picture of the organization, and provides students the opportunity to recommend changes to control systems.
The first in a three-part series on Competitive Cost Analysis, this note provides an introduction to cost drivers and a conceptual framework for thinking about the different types. It also provides some general guidance on developing cost models.
Low birth rates, longevity, family disintegration, and other factors have reduced the size of the average household. At the same time household size is shrinking, new housing offers twice the floor space per occupant of old housing. Small households are inefficient users of space, utilities, furniture, and equipment. As these factors converge, the result is overconsumption of durables and vast stockpiles of possessions just awaiting disposal when the baby boom generation passes on. The rightful heirs to these possessions are themselves accumulators and will most likely have little use for what is left to them. What does the future hold for consumption, savings, and demand for housing? Booming flea markets, bigger homes as warehouses, a decline in consumption, or an epidemic of display and collection? Public policies have limited leverage on private behavior.
Despite increased concerns about security, most government, private, and public information systems remain vulnerable to terrorist and hacker attacks. To examine this potentially catastrophic problem, the authors study another infamous, expensive failing in information systems: the year 2000 (Y2K) problem. They argue that many of the same drivers of the Y2K problem now impede the security of information systems and identify groupthink as a root cause of the continuing inability of organizations and IS (information systems) teams to learn from past mistakes in managing information systems. They also identify measures to help organizational team leaders and members prevent future IS-related threats.
Strategic risk management is an increasing concern for both boards and senior executives. Many recent business failures are due to senior level misjudgment and mismanagement of risk, the consequences of which can range from embarrassment to serious setback to bankruptcy. Ineffective risk management puts otherwise strong business models in jeopardy. Presents CLASS (Culture, Leadership, Alignment, Systems, and Structure), an integrated, five-element model of corporate governance. Identifies how attending to the elements in this framework supports development of an integrated and robust approach to corporate risk and helps senior executives anticipate and handle the complexities of risk inherent in meeting strategic objectives.
Designing services that deliver memorable personal experiences is a science and an art that is poorly understood. Borrowing from the masters of managing performances, the theatre industry, the authors examine the process for staging plays. Based on their study, the authors draw inferences that can help service experience managers create more memorable face-to-face service encounters. Illustrates seven steps managers should follow to ensure service experience success.
Describes the four components of legal astuteness: the attitudes, proactive approach, judgment, and knowledge necessary to manage the legal aspects of business effectively. Identifies a number of legal tools legally astute managers can use during different phases of business development to create and capture value and manage risk.
In June 2005, Koldo Saratxaga, the leader of Basque-based luxury coach manufacturer Irizar, decided to leave after 14 years at the helm of the worker-owned cooperative. Under Saratxaga's stewardship, Irizar was saved from near bankruptcy in 1991 and has become a highly profitable industry leader with a 23.9% compound annual growth rate since 1991. The company opened a number of manufacturing sites as far-reaching as Mexico, Morocco, India, Brazil, China, and South Africa. Irizar calls itself "a project based on people" and has realized its success through a business model characterized by a narrow product focus, strict quality adherence, an empowered workforce, and a truly customer-centric organization. Irizar's model is completely different from that of most other coach manufacturing firms given the absence of unions, departments, and hierarchy. All activities are carried out by self-managed teams (teams, for example, are responsible for setting their own work schedules and objectives). Although Irizar's model has worked fantastically well for over 14 years (since Sarataga's arrival), the question now is: Will the company continue to thrive without Saratxaga? Or is Irizar's success due to Saratxaga's leadership?
A well-performing Chinese manufacturer faces major impediments raising funding to grow. Highlights various imperfections that shape the financing decision.
Presents a typology of customer-introduced variability and offers guidance on how to manage each type. Central to the ideas developed is how to mitigate the effects of the apparent trade-off between reducing variability and diminishing the service experience or accommodating variability and compromising operational efficiency.