• Applying the Capital Asset Pricing Model

    This note discusses how some of the most financially sophisticated companies and financial advisors estimate the cost of equity capital. It focuses on areas where finance theory is silent or ambiguous and practitioners are left to their own devices. Survey evidence shows that the Capital Asset Pricing Model (CAPM) is the most widely used model. The note discusses methods companies use to estimate the three key elements needed to apply the CAPM: a proxy for the risk-free rate, an estimate of beta, and an equity-market risk premium. The note is useful for students attempting to apply the Capital Asset Pricing Model.
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  • American Medical Association

    Describes the evolution of the American Medical Association from its origin in 1847 to 1997, when two-thirds of physicians chose not to join the association.
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  • Staffing in Professional Service Firms

    This case discusses the problem of balancing demand and supply of professionals over time using a fictional scenario.
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  • The Langer Lab: Commercializing Science

    Professor Robert Langer's laboratory at MIT is the source of an unusually large number of published papers, patents, and technology licenses to start-up and established companies in the biomedical industry. Explores Langer's leadership and other factors that create a successful research enterprise.
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  • Introduction to Responsibility Accounting Systems

    Introduces responsibility accounting systems.
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  • Characteristics of Emerging Markets

    Today, roughly 30 countries are classified as "emerging markets" by the World Bank. Investor interest in these markets has grown substantially over time. During the first half of the 1990s, privatization and economic liberalization that took place across emerging market countries substantially enlarged the set of emerging market securities available to foreign investors and thereby provided a strong and decisive impulse for portfolio investments in emerging markets. The purpose of this technical note is to describe some key characteristics of emerging capital markets and compare them with those of developed and less-developed or frontier markets. This technical note is the first of three notes on emerging markets. See also UVA-F-1454 and UVA-F-1455.
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  • Introduction to Responsibility Accounting Systems, Spreadsheet Supplement

    Spreadsheet Supplement for case 105009.
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  • Alibris in 2004

    Alibris, an online marketplace for rare, used, and out-of-print books, is trying to communicate to the professional book dealers who are its main suppliers that they are in the middle of a crisis. Supply is flooding the market, in part from individuals who simply want to clean out their bookshelves and make a bit of money. These individuals' sales are facilitated by a number of online merchants, including Alibris, Half.com, Amazon.com, and eBay. Alibris has built a number of powerful capabilities to help both buyers and sellers of books. Among these is a pricing service that allows sellers to set market prices for their books automatically. Alibris wants to encourage its dealers to use this service: the problem is that most market prices are far below the prices dealers have set for their books.
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  • Rakuten

    Rakuten, a native Japanese, e-commerce start-up and highly successful company, is expanding into new categories and new countries. It must figure out how to continue its trajectory of growth and profitability. A rewritten version of an earlier case.
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  • Continuing Transformation of Asahi Glass: Implementing EVA

    This case explores the use of EVA--economic value added--methodology at Asahi Glass. EVA is among the changes initiated by the CEO aimed at transforming Asahi Glass from a traditional Japanese company to a global firm. Other changes included a corporate reorganization into worldwide business groups, the appointment of non-Japanese managers to key positions, and corporate governance reforms. The EVA methodology was introduced to improve resource allocation across Asahi's numerous businesses around the world and to evaluate the managerial performance of top executives. It examines how the company calculated EVA and, in particular, how it calculated the weighted average cost of capital for its different businesses in different countries. Is Asahi Glass gaining benefits from the EVA methodology, and does it contribute to the transformation of Asahi Glass into a truly international firm?
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  • Team and Concepts Ltd.: Managing the Growth of a Small Business

    Team and Concepts Ltd. (TnC), an IT company founded by David Lee and his partners in 2003, was not a typical small business. Its owners were innovative, business-savvy entrepreneurs with audacious goals who worked daily to grow the business and transform it into a successful company. Such a transformation required comprehensive changes in many aspects of the business. Facilitating this transition required enhanced managerial, financial, marketing, and R&D capacities. In 2004, the company was facing the challenge of working with new investors and partners who would likely set conditions for the business and require it to adopt new behaviors and a new management structure. TnC was also exploring the trade-offs between acquiring outside funds and retaining control to make wise decisions about its future strategy.
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  • Product Team Cialis: Getting Ready to Market, Spreadsheet

    Spreadsheet supplement for case 505-038.
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  • Costing Alternative Choices

    Discusses the role of differential cost and revenues in solving alternative choice problems.
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  • Product Team Cialis: Getting Ready to Market

    Lilly and ICOS are preparing for the launch of a new drug, Cialis, to compete against Viagra. To position against the incumbent firm Pfizer, which developed and markets Viagra, and other newcomers into the erectile dysfunction market, they must determine how best to segment the market and which target market to focus on. The marketing plan should take advantage of Cialis's medical profile. In particular, they must pay special attention to the communication strategy to patients, physicians, and partners. The analysis, plan, and action should take into account extensive market research and recent competitive developments. Includes color exhibits.
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  • OnStar: Connecting to Customers Through Telematics

    OnStar, a provider of in-vehicle safety, security, and information services called "telematics," was founded in 1995 as a collaborative venture among General Motors (GM), EDS, and Hughes Electronics Corp. Safety and security services, including roadside assistance, emergency help after a crash, remote diagnostics, and stolen vehicle tracking, were the cornerstones of OnStar's offering. In addition, OnStar provided its customers with a 24-hour connection to convenience services such as navigation and route guidance, vehicle location assistance, and personal concierge services. To generate more revenues, OnStar expanded its offering to luxury vehicles of other auto manufacturers. Looking back, Chet Huber, OnStar president, was quite satisfied with the company's achievements since it was founded: OnStar's subscriber base had grown to more than 2 million and the company was routinely recognized as the leading telematics provider in the world. OnStar was also delivering benefits to its parent company, GM. By maintaining one-to-one relationships with customers, OnStar helped GM sell more cars and trucks, strengthen customer loyalty, and improve operational efficiency. Although revenues for the world market of in-car telematics terminals were expected to reach $20 billion by 2010, competition in the market was intensifying. Richard Wagoner, GM's CEO, and Huber needed to explore a number of strategic and operational questions around the future of OnStar: How would OnStar create ongoing value to GM? How should OnStar position itself to gain high acceptance and subscription renewal rates? What further strategic partnerships should OnStar form to maintain its leadership? How should GM leverage the continuous stream of vehicle and customer data it received from OnStar?
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  • Learning from Scandals: Responsibility of Professional Organizations

    This case comments on the responsibility of professional organizations to respond openly to public accusations of wrongdoing by its members. It briefly relates the circumstances of the sexual abuse scandal in the Boston archdiocese of the Roman Catholic Church and the American Institute of Certified Public Accountants' handling of concerns about auditor independence. The case suggests that professional associations can learn from these unsuccessful attempts to suppress public concerns about practitioners.
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  • Ownership Structure in Professional Service Firms: Partnership vs. Public Corporation

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  • Sales Force Training at Arrow Electronics (A)

    In the mid-1980s, Arrow, the world's largest electronics distributor, implemented a college recruiting program to hire salespeople. The program was part of an effort to increase the professionalism and skill set of the sales force in an industry where few salespeople had college degrees. After an expensive and thorough training program, many of the new college grads hired were poached by Arrow's competitors for higher salaries. Arrow was ultimately unsuccessful in persuading the college grads to stay, and the recruiting program ended after five years. In 1997, CEO Steve Kaufman decided to start a new college recruiting program, determined not to repeat the mistakes of the past. A rewritten version of an earlier case.
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  • Sales Force Training at Arrow Electronics (B)

    Supplements the (A) case. A rewritten version of an earlier supplement.
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  • Sales Force Training at Arrow Electronics (C)

    Supplements the (A) case.
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