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In January 2019, the sole proprietor and the general manager of Farm Electronics met to discuss critical options for the possible growth path of their company. Farm Electronics was a 42-year-old, small-scale electrical and electronic industrial equipment manufacturer based in Indore, India. The company’s product portfolio consisted of various transformers, relay coils, power supplies, and direct-current motors, which were designed according to its customers’ specifications. Farm Electronics’ customers consisted of small-, medium-, and large-scale businesses from both the organized and unorganized sectors. Significant aspects of the company’s value proposition included quality, timely delivery, and after-sales service. However, most of Farm Electronics’ revenue came from only a few big accounts. The proprietor and the general manager wanted to expand their company’s reach and were thus contemplating targeting a new set of customers.

In January 2019, the sole proprietor and the general manager of Farm Electronics met to discuss critical options for the possible growth path of their company. Farm Electronics was a 42-year-old, small-scale electrical and electronic industrial equipment manufacturer based in Indore, India. The company's product portfolio consisted of various transformers, relay coils, power supplies, and direct-current motors, which were designed according to its customers' specifications. Farm Electronics' customers consisted of small-, medium-, and large-scale businesses from both the organized and unorganized sectors. Significant aspects of the company's value proposition included quality, timely delivery, and after-sales service. However, most of Farm Electronics' revenue came from only a few big accounts. The proprietor and the general manager wanted to expand their company's reach and were thus contemplating targeting a new set of customers.